Systems Development Engineer II, Healthcare IT

Do you want to solve business challenges through innovative technology Do you enjoy working on scalable platform engineering in a fast-paced team environment Do you love working on projects that directly impact the health and well-being of millions of Amazon customers At Amazon Health Services (AHS) we hire the best minds in technology to innovate and build things for the benefit of our customers. Our Systems Development Engineers play an instrumental role in building maintaining and optimizing the platforms and infrastructure that power Amazons health services ecosystem including Amazon Pharmacy and Amazon One Medical. Amazon Health Services challenges are big and impact millions of patients providers and healthcare operations across the organization. Our path is not always easy so we are selective about who joins us on this journey. There is a certain kind of person who takes on systems development challenges at AHS someone excited by the idea of owning and managing contact center platforms integrating enterprise platforms automating operational workflows and supporting critical health services tools while managing ambiguity and the pace of a company whose ship cycles are measured in weeks not years. If this is you come build the future with us.

Key job responsibilities
# Platform Engineering & Development
Design develop and maintain NICE CXone Studio scripts IVR call flows and integrations with Salesforce and third-party systems via APIs. Build and configure platforms supporting Amazon Health Services tools (NICE CXone Amazon Connect Zoom). Leverage Amazon Quick Suites agentic AI for automation and productivity.

# Quality Assurance & Operations
Build and QA call routing with stakeholders. Develop coding standards and best practices. Serve as lead engineer for NICE CXone and support engineer for Zoom. Provide Tier 3 support on-call coverage and troubleshoot distributed systems using remote access tools (BeyondTrust Kaseya). Participate in code reviews CI processes system upgrades and operational reviews to drive continuous improvement.

# Administration & Workforce Optimization
Manage user lifecycle (JIT/SCIM provisioning permissions SSO via Okta) phone number operations skill assignments and CXone/Zoom admin functions. Support CXone Agent MAX and Salesforce Agent applications. Assist with Quality Management IEX Interaction Analytics and Performance Management setup.

# Documentation & Stakeholder Engagement
Create and maintain SOPs design documents runbooks and call routing diagrams. Lead NICE CXone project initiatives conduct design sessions translate business needs into scalable solutions and communicate progress to stakeholders. Stay current with emerging technologies and drive CCaaS improvements.


- 2 years of non-internship professional software development experience
- 1 years of designing or architecting (design patterns reliability and scaling) of new and existing systems experience
- Experience programming with at least one modern language such as C C# Java Python Golang PowerShell Ruby
- 3 years of administrative experience in networking storage systems operating systems and hands-on systems engineering experience
- 2 years of contact center experience or experience with AWS services or other cloud offerings

- Experience with PowerShell (preferred) Python Ruby or Java
- Experience working in an Agile environment using the Scrum methodology

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at TX Austin - 129200.00 - 174800.00 USD annually