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IT Help Desk
Job Location:
Job Location:
Rock Island County, IL - USA
Monthly Salary:
Not provided by the employer
Monthly Salary:
Posted:
27 July 2026 (30+ days ago)
Posted:
Application Deadline:
24 October 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
We are seeking a customer-focused and technically skilled IT Help Desk Technician to provide first-line technical support to end users. This role is responsible for troubleshooting hardware software and network issues while ensuring a high level of customer satisfaction.
The ideal candidate has strong problem-solving abilities excellent communication skills and a passion for delivering efficient IT support services.
Key Responsibilities
- Provide first-level technical support via phone email chat or ticketing system
- Diagnose and resolve hardware software and network issues
- Install configure and maintain desktops laptops printers and mobile devices
- Manage user accounts permissions and access (Active Directory Office 365 etc.)
- Escalate complex issues to higher-level IT support teams when necessary
- Maintain accurate records of incidents requests and resolutions
- Support system updates patches and routine maintenance
- Assist with onboarding and offboarding of employees (account setup device provisioning)
- Ensure compliance with IT policies and security procedures
Qualifications
- Diploma or degree in Information Technology Computer Science or related field (or equivalent experience)
- 13 years of experience in IT support or help desk roles
- Knowledge of Windows and macOS operating systems
- Familiarity with Microsoft 365 Active Directory and ticketing systems
- Basic understanding of networking (TCP/IP DNS DHCP)
- Strong troubleshooting and diagnostic skills
- Excellent communication and customer service skills
Core Competencies
- Technical Troubleshooting
- Customer Service Excellence
- Time Management & Prioritisation
- Communication Skills
- Attention to Detail
- Adaptability
Preferred Qualifications
- IT certifications (CompTIA A Network Microsoft Certified etc.)
- Experience with remote support tools
- Familiarity with ITIL framework or service management practices
Benefits
- Competitive hourly compensation
- Remote work flexibility
- Opportunities for certification and career development
- Exposure to diverse IT systems and technologies
- Supportive and collaborative team environment
