Systems Administrator, Journeyman

Torch Technologies has an exciting opportunity for aSystem Administratorproviding support to the Air Force Life Cycle Management Center/PEO Intelligence Surveillance Reconnaissance & Special Operations Force Directorate (PEO ISR SOF) supporting the AFLCMC/WIW (Wedgetail and AWACS) Division and is located at Tinker AFB OK. The Air Force Program Execution Office for ISR SOF has the collective Air Force Materiel Command (AFMC) mission responsibility to manage and execute the modernization development testing production fielding and sustainment of the ISR SOF portfolio which includes 12 divisions and hundreds of programs for the United States Air Force (USAF) and foreign allies. AFLCMC/PEO ISR SOF is headquartered at Wright Patterson AFB OH with geographically separated operating units CONUS and OCONUS.

As a Systems Administrator your duties include but are not limited to:

• Set up configure and maintain workstations laptops printers and peripheral devices for classified and unclassified environments

• Provide daily IT support for the WIW office including workstation setup troubleshooting asset management and office technology support

• Support network communication and business systems administration activities within Local Area Network (LAN) and Wide Area Network (WAN) environments

• Coordinate network access requests workstation provisioning and escalation activities with supporting communications and cybersecurity organizations

• Manage and maintain IT asset inventories and equipment accountability records

• Support installation setup and troubleshooting of audio/visual systems and conference room technology

• Maintain and support Microsoft-based office systems Microsoft 365 applications and SharePoint environments

• Develop implementation plans schedules milestones status updates and tracking documentation for office IT initiatives and system deployments

• Perform daily configuration operation optimization and maintenance of business systems supporting office operations

• Analyze system performance and resource utilization to support operational efficiency and planning

• Provide responsive front office IT support to senior leadership and staff personnel

• Assist users with accessing utilizing and troubleshooting business systems and office technologies

• Coordinate installation and integration of new IT systems office technology and communication equipment

Required Qualifications:

• U.S. Citizenship

• Bachelors Degree in a related field and at least 3 years of experience in discipline being performed 3 of which must be in the DoWOR

• 7 years of directly related experience 5 of which must be in the DoW.

Preferred Qualifications:

• Masters Degree and at least 3 years of experience with 3 years of experience in the DoW.

• Prior experience providing IT support on a military installation or government contract

• Familiarity with Air Force or DoW network and security processes

• Experience supporting senior leadership executive offices or front office environments

• Background supporting communications squadrons base IT contracts or executive support organizations

• Desktop and workstation setup and troubleshooting

• Printer and peripheral support

• IT asset management and inventory tracking

• Microsoft Windows operating systems

• Microsoft 365 ecosystem administration and support

• SharePoint administration and support

• Network access coordination

• Audio/visual system support

• Basic project planning and implementation tracking

• General office IT support and customer troubleshooting

• Customer service mindset

• Dependability and responsiveness

• Ability to support senior leadership in a fast-paced environment

• Friendly and approachable personality

• Strong verbal and written communication skills

• Ability to prioritize urgent requests and shifting priorities

• Team-oriented attitude with strong collaboration skills

• Experience supporting classified and unclassified workstation setups and access requests

• Experience maintaining SharePoint and Microsoft-based office systems

• Experience coordinating installation of new IT systems and audio/visual equipment

• Experience developing implementation plans schedules milestones and status updates for office IT projects

• Candidates with highly specialized enterprise systems administration experience focused strictly on server or database administration may not align with the front office support focus of this role

Schedule:(M-F; 8-5)

Work Location: Onsite

Travel:No

Relocation Assistance Available: No

Position Contingent Upon Award of Contract: No

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