System Administrator, L4, ReCycle Reverse Logistics

Amazon Web Services (AWS) provides a highly reliable scalable and low-cost cloud platform that powers thousands of businesses in over 190 countries. AWS Infrastructure & Supply Chain organization works to source build and maintain our socially responsible data center supply chains that keep these AWS customers running.

The Re:Cycle Reverse Logistics team offers worldwide data centers a centralized means to sort function test in-warranty return and disposition server and networking components that break or are no longer needed in the supply chain. These warehouse operations and value-add services are governed by a warehouse management system that keeps everything on track. The team is seeking a detail-oriented analytical and self-driven System Administrator to support these global operations by maintaining this systems configurations ensuring that the system is consistently reflecting the state of business capabilities and the warehouse production floor. This role will be responsible for maintaining application user accounts security disposition and warehouse configurations application integrations and data to meet security and business requirements. It will regularly audit the physical and logical production floor and application metrics to proactively identify and escalate any material flow risks. It will drive initiatives to improve user in-application performance in feature adoption process quality and throughput. This scope will provide the opportunity to learn the depths of a complex reverse logistics warehouse management system and to directly improve operations for 800 global users.

Key job responsibilities
Managing user accounts and system configurations to meet evolving business requirements such as onboarding new users launching new sort capabilities or creating new sort security controls.
Acting as operations point of contact to document root cause and resolve system and cross-service integration incidents.
Maintaining system ticket queue and providing regular status updates to users and leaders tracking system incidents.
Monitoring system KPIs integration audit logs and team metrics to identify and resolve security and operational risks from within the system.
Collaborating with operation leaders peers and provider to drive continuous improvements for our users.
Auditing system data maintaining data hygiene and related reporting to keep us compliant to our commitment of zero data defects.
Executing user acceptance test cycles for upcoming solutions and enhancements documenting findings and holding a high bar for delivery against expectations.
Advocating on behalf of the user by documenting problem statements solutions and impacts for design reviews and planning cycles.

About the team
The RRL Ops Int team develops and administers organizational processes programs and warehouse management inventory allocation and sales systems used by 400 operators across five global facilities enabling safe secure and repeatable processes that provide end-to-end asset traceability and value-add services for used server and networking electronics. The team includes System Administrators Vendor/Senior Product Managers Data Stewards Data Product Managers and Global Process Owners and Program Managers who collectively maintain system configurations drive software improvements ensure data accuracy develop reporting capabilities and govern warehouse operations and asset handling.

- Bachelors degree in Computer Science or other technical degree or related experience
- 2 years of experience supporting software configuration/administration software development/implementation or continuous operational improvement for a warehousing manufacturing data center or reverse logistics environment
- 2 years of experience using Microsoft Office tools (Excel Word etc.).
- 1 years of experience using warehouse management and/or inventory control systems

- Proven track record for improving metrics and performance to SLA
- Strong verbal and written communication skills
- Familiarity with data mining and visualization tools (SQL Tableau etc.)
- Experience in AWS platforms (S3 RedShift etc.)
- Experience managing a 3rd party vendor
- Experience using programming languages (Java HTML etc.)

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at KY Florence - 82400.00 - 144100.00 USD annually