Switchboard Operator I, Opt. Ss

Position Overview

The Illinois Department of Public Health is seeking a highly motivated Spanish speaking individual to serve as a Switchboard Operator supporting Environmental Health Programs in the Springfield Office. Thepositionwill answer phones maintain files and perform general clerical functions to support Health Protection Programs and operations. Responsible for opening sorting date stamping and distributing all incoming mail. The ideal candidate for thispositionwill have excellent organizational skills and strong communication skills.

Benefits Statement

As a State of Illinois Employee you will receive a robust benefit package that includes the following:

• Flexible and hybrid work schedules are available in many program areas (when available and dependent upon position)
• Competitive Group Insurance benefits including health life dental and vision plans.
• Pension plan through the State Employees Retirement System
• Deferred Compensation Program voluntary supplemental retirement plan
• Optional pre-tax programs -Medical Care Assistance Plan (MCAP) & Dependent Care Assistant Plan (DCAP)
• 10-25 days of paid vacation time annually (10 days for first year of state employment)
• 12 paid sick days annually which carryover year to year
• 3 paid personal business days per calendar year (pro-rated dependent on start date)
• 13-14 paid holidays per year
• 12 weeks of paid parental leave
• Employee Assistance Program and/or mental health resources

These are just a few of the many perks available to all State employees. For more information about our benefits please follow this link: Functions

• Under direct supervision serves as the Offices switchboard operator and receptionist.
• Responsible for opening sorting date stamping and distributing all incoming mail.
• Assists Office Programs with simple clerical tasks such as preparing weekly itineraries folding letters for mass mailings typing labels for filing and assisting with filing.
• Assists with preparing the Telephone Usage Certification forms including collecting forms and verifying staff have completed them correctly.
• Speaks and writes Spanish as necessary to address inquiries from Spanish-speaking individuals.
• Attends and completes mandatory knowledge-based and practical training required by the Office of Health Protection standard operating procedure and program requirements.
• Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above.

Minimum Qualifications

• Requires knowledge skill and mental development equivalent to completion of four years of high school.
• Requires the ability to speak and write Spanish at a colloquial skill level.

*Qualifying state employees in the employee Upward Mobility Program may complete combinations of specific proficiency tests and training programs leading to a certificate of proficiency in lieu of the stated requirements for this classification.

Conditions of Employment

• Certain provisions of the revolving door restrictions contained in 5 ILCS 430/5-45 apply to this position. As a result the employee should be aware that if offered non-State employment during state employment or within one year immediately after ending State employment the employee shall prior to accepting any such non-State employment offer notify the Office of the Executive Inspector General for the Agencies of the Illinois Governor (OEIG) or may be subject to a fine.

*The conditions of employment listed here are incorporated and related to any of the job duties as listed in the job description.

About the Agency

The Illinois Department of Public Health (IDPH) is tasked with the oversight of communities within Illinois to achieve and maintain optimal health and safety. With an annual budget of over $1.8 Billion in state and federal funds 6 regional offices 3 laboratories and over 1400 employees IDPH is equipped to fulfill its mission of protecting the health and wellness of the people of Illinois through the prevention health promotion regulation and control of disease and injury.