Switchboard Operator Communications Coordinator

Were looking for a Switchboard Operator & Communications Coordinator who wants their work to mean something someone who brings care accountability and purpose to what they do every day.

Why This Role Matters

This role plays an important part in helping LUX Infusion deliver a patientfirst experience by serving as the central point of connection for patients caregivers clinicians and internal teams.

In this role youll contribute to work that:

• Helps patients feel heard supported and confidently guided when they reach out for care
• Supports clinicians and site teams through accurate timely and reliable communication
• Moves work forward behind the scenes by ensuring critical information reaches the right people at the right time

Everything we do connects back to real people navigating complex healthcare journeys and this role helps create clarity calm and connection at moments that matter.

What Youll Do

Responsibilities include:

• Serve as the primary communications hub for LUX Infusion Ambulatory Infusion Clinics ensuring a professional and patientcentered caller experience
• Answer screen route and document calls accurately and efficiently using multiline phone systems
• Collaborate closely with intake nursing scheduling clinic operations IT and other support teams
• Provide general information to callers such as clinic hours locations and service guidance following approved protocols
• Take clear complete messages and ensure timesensitive or urgent information is escalated appropriately
• Recognize and follow defined escalation procedures for urgent sensitive or patientimpacting calls
• Support emergency and oncall communication processes as needed
• Maintain accurate call logs message documentation and internal directories
• Bring calm professionalism and reliability to highvolume fastpaced communication environments
• Identify opportunities to improve communication workflows and support a seamless clinic experience
• Support administrative and coordination needs for clinic operations and special projects as requested

What Were Looking For

You may be a great fit if you bring:

• Deep care about how communication impacts patients caregivers and care teams
• Clear professional verbal communication skills and attention to detail
• Strong ownership and accountability for accurate routing documentation and followthrough
• Comfort handling high call volumes while staying calm and compassionate
• Ability to maintain confidentiality and follow HIPAA and privacy standards
• Willingness to learn systems workflows and escalation protocols in a healthcare environment
• A desire to be part of a collaborative team that values empathy reliability and high standards

You dont need to check every box we care just as much about how you show up for patients and teammates as what youve done before.

Why LUX Infusion

At LUX Infusion we believe infusion care deserves more light more warmth more clarity and more connection.

Here youll find:

• Purposedriven work that directly shapes patient and caregiver experiences
• A patientfirst clinicianled culture grounded in compassion and excellence
• Supportive teammates who value collaboration and respect
• The opportunity to grow with a company building something meaningful

Come help us elevate infusion care and see whats possible when every call is treated with care.

Pay Range/Rate

$25 - $35 USD

PHYSICAL DEMANDS

The physical demands described here represent those required for an employee to successfully perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform these you require a reasonable accommodation during the application or interview process please contact the LUX Infusion Talent Team at or 954.385.7322 x 1425.

While performing the duties of this position the employee may occasionally be required to stand walk or sit; use hands to finger handle or feel objects tools or controls; reach with hands and arms; climb stairs; balance; stoop kneel crouch or crawl; and talk or hear. The employee may also be required to occasionally lift and/or move up to 25 vision abilities required by this role include close vision distance vision color vision peripheral vision depth perception and the ability to adjust focus.

OTHER REQUIREMENTS

Employees are expected to:

• Participate annually in required legal and ethical compliance training
• Consistently act in compliance with LUX Infusions legal ethical and compliance policies
• Adhere to all standards and procedures outlined in the LUX Infusion Compliance Manual
• Refrain from any behavior that could be considered unethical or unlawful

EXPECTATIONS FOR ALL EMPLOYEES

All LUX Infusion team members are expected to support the organizations mission vision and values by demonstrating integrity dedication compassion and enthusiasm. This includes placing patients first working collaboratively with a stackedhands mindset and maintaining a consistent focus on quality accountability and continuous improvement.

GENERAL INFORMATION

The statements above are intended to describe the general nature and level of work performed by individuals in this role. They are not intended to be an exhaustive list of all responsibilities duties or skills required.

This role operates in a fastpaced environment and requires the ability to prioritize competing demands manage multiple tasks effectively and seek guidance when appropriate.

Employees in this position may be required to assist directly - or coordinate appropriate assistance - to ensure access to LUX Infusions services for individuals with disabilities including patients visitors employees or others.

LUX Infusion is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability protected veteran status or any other characteristic protected by law.