Support Coordinator

Support Coordinator

ABOUT US

Founded in 1991 Hope Solutions formerly Contra Costa Interfaith Housing is avibrantandsocially responsive non-profit agency that provides permanent housing and vital support services to over 2000 homeless or at-risk families and individuals in Contra Costa County. Over 40 faith-based communities support our work although there are no religious requirements or affiliations to receive services.

Are you seeking a new role that fully utilizes your talents and potentialwhile helping to make the world a better place If so please read on!

What are you passionate about

At Hope Solutionswe envision a world in which everyone has a place to call home and the support of a strong community so that they can live with dignity and reach their full potential. We strive to be inclusive and responsive to community needs. We are committed to excellence and accomplish our work with integrity respect compassion and humility.

Hope Solutions mission is to heal the effects of povertyandhomelessness by providing permanent housing and vital support services to highly vulnerable families and individuals.

Could our mission be your mission

Learn more about us @

TEAM SNAPSHOT

Were adding to our team of passionate folkswho are on a mission to help make the lives of others betterthrough services and support that lead to a higher quality of life for our clients.

Wed like to learn more about youapply for the role! Whats our team like

Heres a snapshot of some of the folks at Hope Solutions who help advance our vision to achievesecure housing and the dignity of self-sufficiency for the homeless and at-risk families and individuals in Contra Costa County.

A FEW OF US...

DeanneChief Executive OfficerResides with her husband and three children. Enjoys hiking camping reading cooking and cheering at her kids games.

AlexChief Operating OfficerLives with his wife son and dog (and loves when the grandkids visit!). MSW and macro social worker who enjoys reading baseball (Go Giants!) cooking hiking jazz and family time.

ChristinaChief Financial OfficerResides with her husband son two daughters and their dog. MPA Non-Profit Graduate Certificate and 20 years in finance; enjoys traveling and family time.

BethDirector of Clinical and Support ServicesResides with her sister and son. Licensed psychologist with 30 years working with children and families; enjoys singing cooking gardening and traveling.

BillVice President of ProgramsResides with his partner. Licensed Marriage and Family Therapist with 25 years experience working with underserved populations specialized training in somatic psychotherapy and end-of-life care; enjoys reading gardening and meditation.

CaylaDirector of Evaluation & Learning Resides with her husband and children. MBA in Business Analytics that thrives on spreadsheet analysis dashboard creation and reading.

DebbieDirector of Development & External RelationsResides with her husband two teenagers and a rescue mutt. Leads external relations and development with 20 years in marketing and communications.

DominickDirector of Re-Entry Housing & ServicesA fourth-generation San Francisco native and father of four holds a B.S. in Criminal Justice and an M.A. in his free time he enjoys music travel nature cooking and quarterly wine trips.

JenniferVice President of Strategy & DevelopmentA California native she spends her time with her loved ones hiking and exploring the regions coffee shops farmers markets and festivals. She likes reading adventure novels and leadership books as well as playing new board games and video games and loves a good conversation.

KristinaDirector of Human ResourcesWith over 20 years of experience in HR leadership people management and operations she holds a Bachelor of Business Administration and is a SHRM-SCP certified professional. A Bay Area native and proud foodie she lives with her child and enjoys spending time with her family cycling hiking and keeping life light with laughter and fun.

MashalDirector of Housing & Support ServicesResides in the Bay Area. Daughter of Afghan refugees; enjoys weekends with her son concerts reading and Sonoma Coast drives; former Program Manager for housing and care for chronically homeless adults with AIDS/HIV; co-chair for Hope Solutions CARE Committee and board member.

RenaDirector of FinanceBorn and raised in Contra Costa County California CPA with a dual degree in Accounting and Sociology from the University of Notre Dame (Go Irish!). Enjoys cooking hosting dinner parties and hiking with her husband and two daughters.

TanyaDirector of Rapid Re-Housing & NavigationResides with her husband daughter and two sons. Masters in Counseling Psychology with 15 years serving underserved populations; enjoys music comedy movies exercising and basketball.

WHO WE ARE LOOKING FOR:

The Support Coordinator (SC) provides site-based and community-based support to adult clients residing at Civic Center Apartments a Permanent Supportive Housing site in Richmond California. The SC helps clients navigate social service systems (medical mental health legal educational) working non-judgmentally and respectfully while promoting independence and self-advocacy skills.

The SC works collaboratively with a multidisciplinary team to support the clients perspectives relationships and culture while promoting housing stability. The SC also contributes to developing a culture of recovery and empowerment and will uphold the integrity of clients program goals.

Supervisory Responsibility: None

WHAT WILL YOU DO:

Consumer Support:

• Provide on-site in-home or community-based support services to adult clients.
• Direct services include outreach engagement referral linkage and follow-up services to participants and their families/supports at their preferred locations.
• Direct services are provided in-home in the field at various institutional settings and in other locations in the community.
• Providing transportation to necessary appointments and community resources may be required.
• Meet with clients consistently to establish and maintain contact build rapport facilitate client interests in resources support and accompany clients through interpersonal and institutional transitions teach and enhance coping skills facilitate healthy dialogue between clients and relevant parties and assist with providing referral and linkage services for clients to community supports.
• Participate in maintaining a network of services and resources for clients receiving mental health services. Assist with accessing and providing linkages to other services based on the clients needs.
• Help increase clients own advocacy skills to obtain services.
• Assist clients in developing their own support network with a focus on their individual needs.

Cultural Responsiveness:

• Awareness of and aptitude to understand respect and adapt to cultural and identity-based differences within group environments appropriately and effectively.
• Knowledge of and commitment to concepts and issues tied to social justice diversity equity and inclusion and belonging.
• Experience fostering and reinforcing an environment that values unique experiences cultures personal humility authenticity backgrounds and goals.
• Participate in and complete our new employee onboarding process which includes reading and discussing a short chapter in the book The Color of Law.
• Review and commit to our Diversity Inclusion Equity and Belonging Commitment.

Organizational/Administrative Responsibilities:

• Professionally represent Hope Solutions in all circumstances.
• Comply with all legal/ethical professional guidelines for maintaining consumer confidentiality adhering to HIPAA guidelines protecting consumer rights advocating on consumers behalf and assuring consumer safety.
• Comply with all local state and federal regulations and Hope Solutions policies and procedures.
• Complete required administrative paperwork and reports in a timely and accurate manner.
• Attend all required meetings including but not limited to Hope Solutions staff meetings team meetings consumer case conferences and linkage meetings with other agencies.
• Complete required personnel-related paperwork and complete expenditure reports for food supplies petty cash expenses and/or mileage in a timely and accurate manner.
• Document all services provided in a timely manner.
• Assist with data generation for reports and funding applications as needed.
• Perform other duties and responsibilities as assigned.
• On-call after-hours and backup work may be required.

Work Location Classification:

• Site-Based: Work is primarily performed at an assigned Hope Solutions location withan on-site presence as the standard expectation to support program operations clients and team collaboration. This classification applies to GPA East County Hacienda Lakeside PomonaEl Portal Place Civic Center Apartments and key roles at Taylor Office such asthe Operations Manager and their direct reports.
• Work from home must be approved in advance by the Program Director or Manager. Written approval (email) isrequired.
• All new program employees are expected to work on-site for the first 90 calendar days. Any exception requires approval from the Program Director or Manager.
• Client-facing work may occur on-site or in the field depending on the role and program needs and may include appointments sessions engagements support services client-present coordination of community resources/services and other direct service activities.
• This expectation may flex to accommodate operational needs client availability safety concerns or urgent program priorities while still meeting performance expectations.
• Whenrequesting towork from home the employee must make the request to their direct supervisor in advance. The request must include the requested date/hoursbusiness reasons and a work plan for the day. For urgent same-day situations the employee must notify leadership as early as possible and follow directionsregardingwork-from-home approval schedule adjustment or use of leave time.
• When approved to work from home employees mustmaintainconfidentiality work from a professional/private environment complete assigned tasks and documentation on time and track time accurately.

Position Qualifications:

• Knowledge of and belief in Housing First philosophy and strategies.
• Passion for and demonstrated experience successfully supporting vulnerable populations especially homeless individuals with mental disabilities.
• AA or AS degree in a field applicable to social services and/or a high school diploma plus a minimum of 3 years experience in the human service field preferably with housing retention barriers such as substance abuse mental health and/or income challenges.
• Bilingual in English/Spanish is a plus.
• Outstanding written and verbal communication skills.
• Computer proficiency in the use of Microsoft and database applications.
• Must have an operational vehicle auto insurance valid CA drivers license and be willing to drive for work.
• Must pass LiveScan screening and TB test.
• Salary contingent upon skill and experience.

Physical Qualifications:

• The person in this position may make home visits to clients who live on second or third-floor apartments (without elevators) and will need to be able to climb stairs.
• May accompany consumers on walks to local resources (grocery store childcare parks) up to ½ mile in distance.
• Must be able to work in a desk setting for up to 3 hours at a time to make calls to consumers research resources on the internet and collaborate with community providers with calls/emails.
• Office setting activities are required such as typing on a laptop/computer to respond to emails entering case notes into a database and copying/faxing forms and documents on a copy machine related to maintaining or obtaining housing.
• Occasionally must be able to lift and carry objects weighing up to 25 pounds including furnishings for new residents files holiday gifts and food donations.
• Ability to drive an automobile and transport oneself and consumers to appointments or meet at consumer homes including driving at night.

Compensation & Benefits:

• Flexible dynamic work environment.
• 100% premium paid for employee Kaiser health and dental care.
• Matched 403b retirement savings.
• 11 paid holidays plus 3 floating holidays.
• Ability to accrue 2-4 weeks vacation depending on tenure.
• Life insurance and Employee Assistance Program.

We are an equal-opportunity employer. If youre a good fit we want to meet you!

* Please be advised that we are unable to provide sponsorship for this position. The nature of the work at Hope Solutions does not qualify us to support sponsorship. Only candidates authorized to work in the USA without the need for sponsorship will be considered.

Required Experience:

Senior IC