Supervisor, Mail Room

Job Summary

The Mailroom Supervisor will oversee the day-to-day functions of a team of 15-20 who process received mail and payments and perform bank lockbox extractions. The supervisor will be responsible for ensuring optimal team performance through coaching and continuous training.

Major Responsibilities/Activities

• Directly responsible for maximizing and tracking team performance
• Ensure all employees have the necessary tools to be successful in their roles
• Conduct one on one meetings to review performance and set goals
• Support employee engagement growth and development
• Track daily deposits and oldest mail dates making impromptu changes to priorities as needed to ensure client deliverables and turnaround times are met or exceeded
• Reconcile bank deposits and chain of custody
• Track all client specific one-off functions monitoring for accuracy and completion
• Reconcile bank lockboxes for accuracy
• Create job aids and tools to prevent errors
• Ensure all aspects of new client deployments are completed and updated on the deployment tracking tool
• Provide direct client support by maintaining appropriate lines of communication with clients resolving escalated issues or determining appropriate internal resource for resolution
• Develop and facilitate best practices for time management and accuracy for Mailroom functions
• Ensures all employee time is accurately recorded in ADP including PTO Holiday time punches monitoring overtime usage and approving payroll
• Consistently supports and demonstrates the company mission and values

Other Responsibilities/Activities

• Mandatory Saturday overtime when the last day of the month falls on the weekend
• Recruit top performers to fill open positions
• Create and/or strengthen direct client relationships
• Locate missing payment remits

Required Education Skills & Experience

• High School Diploma
• Intermediate to expert excel skills including file manipulation and creation
• Strong effective and professional written and verbal communication skills.
• Previous medical billing and/or account reconciliation experience
• Ability to collaborate effectively with multi-departmental and diverse teams to achieve results
• Highly organized with ability to be proactive manage time and prioritize work
• Willing and able to adapt to changes in work environment procedures priorities schedule and job duties

Preferred Education Skills & Experience

• Understanding of Medicare Medicaid commercial and patient reimbursement/billing and HIPAA
• Banking or Payment Posting reconciliation experience
• Previous Leadership Experience

Working Environment/Physical Requirements

• General office environment
• Frequent telephone use
• Frequent typing
• Sitting for long periods of time some standing
• Use of basic office equipment such as computer fax printer copier

Pay range: $61000 - $65000 annually with final compensation based on the candidates qualifications experience and business needs. Individuals in this role are eligible to participate in a discretionary bonus plan and a comprehensive benefit package including a retirement plan health coverage and paid time off. Visit to explore our total rewards package.

Employees must be able to perform the essential functions of this position. Reasonable accommodations will be provided to qualified individuals with disabilities as needed to support their ability to perform these essential functions. If you require an accommodation for this position or to participate in the application process please contact HR at

The responsibilities and duties outlined in this job description are not exhaustive and may be subject to change to meet the needs of the business. This job description is not an implied contract of employment and does not alter the at-will employment relationship.

Applicants must be authorized to work in the United States now and in the future; this role does not offer current or future visa sponsorship.