Application Instructions:

External Applicants: Please upload your resume on the Apply screen. Your application will automatically populate your resume details and you may verify and update data on the My Information page.

IMPORTANT: Please review the job posting and load ALL documents required in the job posting to the Resume/CV document upload section at the bottom of the My Experience application page. Use the Select Files button to add multiple documents including your Resume/CV references cover letter and any other supporting documents required in the job posting. The My Experience page is the only opportunity to add your required supporting document attachments. You will not be able to modify your application after you submit it.

CurrentMercer University Employees: Apply from your existing Workday account. Do not apply from the external careers website. Log in to Workday and type Jobs Hub in the search bar. Locate the position and click Apply.

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RESPONSIBILITIES:

Resolves problems regarding windows server operating systems application software and hardware operation.

Manages prescribed server disaster recover schemes system capacity planning and user data management.

Enters commands conducts server diagnostics and observes system performance to verify accurate operations and identify errors.

Sets up servers and ensures proper installation and configuration of hardware tape libraries disk arrays and operating systems.

Manages server and PC system patch update schedules and corrective action.

Maintains and performs problem resolution of Windows Active Directory structure.

Maintains records of daily support requests to include problems corrective actions taken and installation activities.

Coordinates hardware or software resolution with vendors for service.

Communicates with users and supervisor to establish requirements for problem resolutions new systems or modifications.

Apply system security settings as directed.

Responsible for support and execution of other tasks as assigned.

REQUIRED QUALIFICATIONS:

• US Citizenship is required.
• Ability to obtain and maintain a DoD Security Clearance.
• An undergraduate degree in Computer Science or Information Technology from an accredited institution and 1 year of directly related experience; or an associates degree and 2 years of directly related experience or a high school diploma and 4 years of directly related experience.
• Demonstrated technical experience with windows server computer hardware operating systems and application software including Windows Server Operating Systems Microsoft Application Suites Microsoft Cloud and server configurations.
• Ability to install repair and troubleshoot server hardware software peripheral devices disk arrays and tape libraries.
• Effective written and oral communication skills.
• Experience performing systems disaster recovery.
• Service oriented and able to communicate and interface with users peers and vendors.
• Ability to conduct research into server issues and products as required.
• Ability to read and understand technical manuals procedural documentation and OEM guides.

DESIRED QUALIFICATIONS:

Experience with Oracle/SQL Server

Knowledge of Docker and/or Kubernetes

Experience with AWS Google Cloud or Azure

Excellent communication skills to work with cross functional teams

Strong passion for software development

Familiarity with Azure Dev Ops

* Proficiency with MS Office MS Teams Adobe Suite

Final rank will be determined on the qualifications of the selected candidate.

BENEFITS OF WORKING AT MERC

MERC is a non-profit research institute of Mercer University a private university founded in 1833. Established in 1987 in Warner Robins GA MERC employs more than 200 engineers scientists professors and support staff who provide sustainable research solutions to government agencies the Department of Defense and commercial customers around the world. Warner Robins and the middle GA area are located 90 miles south of Atlanta and within easy driving distance of both the beach and mountains. The area is known for its Southern-style music food and restaurants and has a rich cultural and art presence along with excellent health care and schools. MERC offers a generous benefits package including health and dental insurance retirement tuition reimbursement vacation/sick leave accrual and holiday pay.

Why Work at Mercer University

Mercer University offers a variety of benefits for eligible employees including comprehensive health insurance (for self and dependents) generous retirement contributions tuition waivers paid vacation and sick leave technology discounts schedules that allow for work-life balance and so much more!

At Mercer University a Bear is more than a mascot: its a frame of mind that begins with a strong desire to make the most out of your career. Mercer Bears do not settle for mediocrity or the status quo. If youre seeking an environment where your passion and determination are embraced then you want to work at Mercer University.

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