Sr Technical Account Manager

Powering the worlds payments ecosystem

ACI powers the payments ecosystem globally and you power ACI. Youll innovate collaborate and grow in an energetic technology culture with decades of proven success. ACIers in all roles and levels are truly your colleagues and many are your friends. Our size and reach allow you to see the global impact of your work. You are visible your talents are valued and you are empowered to shape the future of payments.

As a Sr Technical Account Managerin Omaha NE or Norcross GA you will join a diverse passionate team dedicated to powering the worlds payments ecosystem!

Job Purpose
The Senior Technical Account Manager (Sr TAM) is a senior-level customer-facing technicalprofessional responsible for managing complex high-value customer relationships. The Sr TAMensures customers receive exceptional technical service delivery aligned with contractualcommitments customer business objectives and ACI operational standards. This role acts as atrusted technical advisor to customers and a key internal partner to Support CustomerSuccess Product Engineering and Professional Services teams.

Essential Functions and Responsibilities
Customer Technical Ownership

• Serve as the primary technical point of contact for assigned complex or enterprise customers.

• Own the post-implementation technical relationship ensuring stability performance and optimization of ACI
  solutions.

• Develop deep understanding of customer environments business priorities and contractual obligations.

• Advocate for customer needs internally and coordinate cross-functional engagement to drive resolution and valuerealization.

• Escalation & Issue Management

• Manage complex technical issues and escalations ensuring timely resolution and clear communication.

• Facilitate major incident response including root cause analysis and post-incident reviews.

• Ensure adherence to SLAs and service commitments in collaboration with Support and Operations teams.

• Strategic Engagement & Value Delivery

• Leverage AI tooling to bring velocity holistic understanding and value to the customer relationship

• Perform as a key contributor for technical reviews health checks and service governance meetings with customers.

• Identify risks trends and opportunities to improve system performance and customer outcomes.

• Partner with Customer Success and Sales to support renewals expansions and strategic initiatives.

• Collaboration & Knowledge Sharing

• Collaborate closely with Product Engineering and Professional Services to align solutions to customer needs.

• Share best practices and provide informal mentoring to other Technical Account Managers.

• Contribute to continuous improvement of TAM processes tools and documentation.

Qualifications (Education Experience Knowledge Skills and Abilities)

• Bachelors degree in Computer Science Engineering Information Systems or equivalent practicalexperience.
  ACI Worldwide Job Description

• 58 years of experience in Technical Account Management Customer Success Technical Consulting
  or similar customer-facing technical roles.

• Experience supporting enterprise customers in SaaS hosted cloud payments or financial technologyenvironments.

• Demonstrated success managing complex technical escalations and executive-level customerinteractions.

• Strong ability to understand and explain complex system architectures and integrations.

• Excellent verbal and written communication skills across technical and non-technical audiences.

• Proven ability to operate effectively in high-pressure customer-critical situations.
  Preferred Qualifications (Education Experience Competencies)

• Prior experience in payments financial services or mission-critical transaction processingenvironments.

• Experience working with globally distributed customers and cross-functional teams.

• Familiarity with service governance models and enterprise support frameworks.
  
  

Competencies:

• Customer Focus

• Technical Acumen

• Problem Solving

• Communication

• Collaboration

• Results Orientation

• Continuous Improvement

Work Environment:

• Primarily office or remote-based work environment.

• Occasional travel may be required to customer sites or internal meetings.
  
  

Physical demands:

• Ability to sit or stand for extended periods of time.

• Ability to work at a computer and communicate effectively via phone and video conferencing tools.
  
  

Applicants must be currently authorized to work in the United Stateson a full-time basis. This position does not offer sponsorship for employment visa status or work permit now or in the future.

In return for your expertise we offer opportunities for growth career development and a competitive compensation and benefits packageall within an innovative and collaborative work environment.

Are you ready to help us transform the payments ecosystem To learn more about ACI Worldwide visit our web site atJob ID (Requisition #19696)

ACI Worldwide is an AA/EEO employer in the United States which includes providing equal opportunity for protected veterans and individuals with disabilities and an EEO employer globally.

Important Notice About Recruitment Scams
Job seekers should be aware of ongoing recruitment scams where individuals or organizations impersonate legitimate companies to offer fake job opportunities. These scams often involve requests for personal information payments or interviews through unofficial channels. Please be cautious and verify any communications claiming to be from our company ( / @). The ACI Worldwide recruitment team will always follow official channels and will never request payment.

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