Sr. ServiceNow ITAM & ITOM Developer

Randstad is seeking a Sr. ServiceNow ITAM & ITOM Developer to drive a critical enterprise-wide initiative focused on strengthening our clients Digital Technology (DT) asset posture compliance and governance. Operating within a Program Increment (PI) planning framework this pivotal role will lead the installation configuration and optimization of core ServiceNow modules-including SAM HAM CMDB ITOM ITSM and AI Control Tower. The successful candidate will directly tackle existing challenges around inconsistent asset data lack of ownership and orphaned assets establishing a reliable system of record that enables superior operational decision-making audit readiness and risk mitigation across the enterprise.

• Module Installation & Configuration: Lead the technical implementation and customization of ServiceNow SAM HAM CMDB ITSM ITOM and AI Control Tower.
• Data Integrity & Governance: Develop and optimize capabilities to improve asset visibility data accuracy and lifecycle tracking effectively eliminating orphaned assets and establishing a trustworthy system of record.
• Agile/SAFe Delivery: Actively participate in PI planning sessions to align development goals with enterprise OKRs and deliver scalable ServiceNow solutions.
• Process Optimization: Standardize and enforce governance workflows to ensure cross-enterprise compliance and robust audit readiness.
• Platform Innovation: Leverage advanced features like AI Control Tower to modernize asset tracking and drive proactive platform monitoring.

• ServiceNow Expertise: Proven experience as a Senior Developer with deep technical knowledge of ServiceNow ITAM (SAM/HAM) and ITOM (CMDB/Discovery/Service Mapping).
• Hands-on Implementation: Demonstrated track record of successfully installing new ServiceNow products configuring complex modules and managing platform upgrades.
• Data & Lifecycle Management: Strong background in asset lifecycle tracking configuration management and resolving complex data quality/governance issues.
• Framework Familiarity: Experience working within Agile Scrum or Scaled Agile Framework (SAFe) environments specifically participating in PI planning.
• Soft Skills & Location: Excellent problem-solving abilities and communication skills with the ability to work effectively with stakeholders in the Washington D.C. area.

Required Skills :

Basic Qualification :

Additional Skills :

Background Check : No

Drug Screen : No