Sr. Program Manager, Service Quality

This role will be based in Omaha NE or San Francisco CA. 

At LinkedIn we trust each other to do our best work where it works best for us and our teams. This role offers a hybrid work option meaning you can both work from home and commute to a LinkedIn office depending on whats best for you and when it is important for your team to be together. 

The GTM Enablement team is seeking a Senior Program Manager to drive the strategy and execution of our Service Quality program. This role operates as a single point of ownership across Global Support quality programs including vendor and automation.  

The Senior Program Manager will set vision and strategy for the program and ensure execution at scale. They will build and operationalize the connective tissue across leaders teams and functions to unlock leverage reduce friction and drive measurable outcomes across the GTM ecosystem through Service Quality. They will partner closely to drive business results from Service Quality insights with the VP Global Support Director GTM Enablement Director GTMVS and other senior leaders. 

This role requires a balance of strategic thinking and operational excellence. The Senior Program Manager Service Quality will identify gaps design solutions and implement scalable solutions that elevate enablement effectiveness across regions and teams. 

Responsibilities: 

Planning 

• Builds comprehensive solid program plans including project plans to support the overarching program identifying dependencies and resources required.  
• Proactively identifies program and project risks and drives resolution with appropriate impact to the plan.  
• Provides strategic roadmaps for multi-horizon projects or programs. 

Execution 

• Develops program charter with clear success metrics and ensures project deliverables from overall program are achieved.  
• Facilitates decision-making alignment resource asks and big-impact issue resolution and escalates to sponsor and key stakeholders where appropriate. 

Communication & Stakeholder Engagement 

• Builds strategic relationships to drive long-term success and interprets and filters information into actionable formats for program project or team consumption.  
• Ensures all project communications are concise clear and client-ready and can present an overview and status to executive levels of the organization.   
• Recommends structural changes impacting multiple teams. 

Process Excellence 

• Owns gathering and documenting processes for complex project and/or program requirements and coaches and mentors project managers.  
• Identifies applies and shares best practices; masters and advocates approaches and structures for program management. 

Qualifications :

Basic Qualifications: 

• 7 years of experience in sales enablement sales operations learning & development change management performance consulting program management project management or related field 

OR 

• Bachelors degree AND 4 years of experience in sales enablement sales operations learning & development change management performance consulting program management project management or related field 

Preferred Qualifications: 

• 7 years of experience in program management business operations strategy & operations management consulting or equivalent roles  
• 5 years of experience in B2B technology SaaS or platform-based companies with exposure to go-to-market or commercial organizations 
• 7 years of experience designing or scaling systems that directly support end users (recruiters candidates hiring managers) 
• Project Management Professional (PMP) Certification 

Suggested Skills: 

• Communication 
• Cross-Team Collaboration 
• Multi-Initiative Program Management 
• Project Management 
• Stakeholder Management 

LinkedIn is committed to fair and equitable compensation practices. The pay range for this role is $116000 - $189000. Actual compensation packages are based on several factors that are unique to each candidate including but not limited to skill set depth of experience certifications and specific work location. This may be different in other locations due to differences in the cost of labor. 

The total compensation package for this position may also include annual performance bonus stock benefits and/or other applicable incentive compensation plans. For more information visit  Information :

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No

Employment Type :

Full-time