Sr. Program Manager, Global Field Operations, AWS Global Field Ops (GFO)

This role is with our AWS Global Field Operations delivering a new way for Infrastructure to our customers. AWS Global Field Operations brings native AWS services infrastructure and operating models to virtually any data center co-location space or on-premises facility. Customers can now use the same AWS APIs tools and infrastructure across their on-premises and the AWS cloud to deliver a truly consistent hybrid experience. The provided AWS infrastructure is fully managed maintained and supported by AWS directly to deliver access to the latest AWS capabilities for our customers.

Were looking for a Senior Program Manager who can own and drive the end-to-end program management process for GFO globally from new scope intake through steady-state operations. This is a high-scope high-ambiguity role that requires you to operate at the intersection of operational strategy program execution and cross-organizational leadership.
Programs & Scope Youll Own
GFO New Customers/Partners Implementations New scope for GFO including maintenance spares storage and new site onboarding
New Services Expansion Same scope (maintenance parts storage) applied to new service lines entering GFO
GFO Reporting Internal initiative to build and own GFOs reporting and metrics framework
Overall GFO Program Management Process End-to-end ownership of the global program management process execution and continuous improvement negotiating with director-level stakeholders across organizations


Key job responsibilities
Own the GFO program management process globally Define standardize and continuously improve the end-to-end program management process across all GFO programs and regions. Drive process execution excellence and identify opportunities to improve how GFO delivers programs at scale
Draft BRDs PRFAQs & director-level proposals Build business cases write requirements documents and author proposals that secure director-level approvals for new programs and investments
Drive new scope intake Lead the operational onboarding of new customers partners and services into GFO from scoping through steady-state
Negotiate at the director level Represent GFO in cross-organizational discussions with director level stakeholders securing alignment resources and commitments
Build programs from zero Stand up net-new programs (new customer/partner implementations Outposts reuse sustainability) with no existing playbook
Define SLAs and operational models Establish service level agreements escalation paths and operational frameworks for new scope
Drive cross-functional execution Coordinate across GFO regional teams supply chain vendor operations and partner organizations to deliver results
Own reporting and metrics Build the reporting framework that gives leadership visibility into program health risks and outcomes
Scale operations Design programs that work across AMER EMEA and APAC not just for pilot but for global scale
Manage ambiguity Operate effectively when scope is undefined stakeholders have competing priorities and timelines are tight.
Drive sustainability outcomes Lead RL and parts reuse initiatives that reduce waste and support Amazons sustainability commitments


About the team
This role is with our AWS Global Field Operations delivering a new way for Infrastructure to our customers. AWS Global Field Operations brings native AWS services infrastructure and operating models to virtually any data center co-location space or on-premises facility. Customers can now use the same AWS APIs tools and infrastructure across their on-premises and the AWS cloud to deliver a truly consistent hybrid experience. The provided AWS infrastructure is fully managed maintained and supported by AWS directly to deliver access to the latest AWS capabilities for our customers.

- 5 years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy end to end delivery and communicating results to senior leadership
- Bachelors degree or PMP certificate

- 2 years of driving process improvements experience
- Masters degree or MBA in business operations human resources adult education organizational development instructional design or related field
- Knowledge of general AI tools
- Experience designing implementing and scaling upskilling apprenticeship or workforce development programs across large-scale operations or corporate environments including forecasting workforce needs and leveraging analytics to drive program decisions
- Experience in complex problem solving and working in a tight schedule environment
- Experience driving new business segment or services launches

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at VA Arlington - 115600.00 - 160000.00 USD annually
USA VA Herndon - 115600.00 - 160000.00 USD annually
USA WA BELLEVUE - 115600.00 - 160000.00 USD annually
USA WA Seattle - 115600.00 - 160000.00 USD annually