Sr. Operations Manager-2

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies helping its clients represent protect and grow their brands. Leveraging a cloud-based infrastructure TaskUs serves clients in the fastest-growing sectors including social media e-commerce gaming streaming media food delivery ride-sharing HiTech FinTech and HealthTech.

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45000 employees globally. Presently we have a presence in twenty-three locations across twelve countries which include the Philippines India and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion exploring new technologies being ready to handle any challenge at a moments notice and mastering consistency in an ever-changing world.

What We Offer: At TaskUs we prioritize our employees well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established including Total Rewards Wellness HR and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover we actively encourage internal mobility and professional growth at all stages of an employees career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

What does a Senior Operations Manager really do Think of yourself as someone who will manage day-to-day business operations including performance billing and PNL so not everyone can qualify for this role. We make sure we hire the best of the best after all we are a ridiculously good company so we make sure our employees are top-notch. So come on now we need your full concentration because its time to imagine what its like being a Senior Operations Manager.

Responsibilities:

• As a Senior Operations Manager you will manage day-to-day operations business including performance billing and PNL.
• You will have weekly syncs with Operations Managers and Team Leads as well as one on one coaching and development with TMs as needed.
• You will meet with Senior Management and clients as needed to continue business growth.
• You will be responsible for interviewing Operations Managers Team Leads and Quality Analysts. You will also promote department culture.
• We need someone who has the proven ability to scale operations drive performance management and foster employee retention.
• You are also responsible for making sure that KPIs are being met consistently and solving business problems through innovation (example of KPIs: CSAT AHT Resolution rate)

Requirements:

• Two-plus years of experience as a Senior Operations Manager or seven-plus years of experience as an Operations Manager in a customer experience environment.
• BA/BS degree preferred.
• Experience managing supervisors as well as coaching and developing Teammates.

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds demographics and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process please let us know.

EEO: TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. TaskUs people first culture thrives on it for the benefit of our employees our clients our services and our community.

We invite you to explore all TaskUs career opportunities and apply through the provided URL Experience:

Manager