Sr Manager, Software Documentation
Job Location:
Grand Rapids, MI - USA
Monthly Salary:
Posted on:
Vacancies:
Job Summary
As the leader of the software technical writing team you will lead the technical writers who design write and publish internal documentation and customer-facing deliverables for Dematics global software platforms. You will foster a positive supportive team environment that promotes worklife balance and recognition so team members feel valued engaged and motivated.
You will be responsible for team achievement of goals for writing high quality documentation deliverables that enable the Dematic Software Organization to effectively deploy Dematics Next Gen Software to customers globally how to use Dematic software to design and test systems and to arm our customers with help that enables them to confidently use the software to run their inbound outbound and internal operations understand data for reporting and decision-making.
We offer:
Job Description
Career Development
Competitive Compensation and Benefits
Pay Transparency
Global Opportunities
This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.
The base pay range for this role is estimated to be $123200 - $154000 at the time of posting. Final compensation will be determined by various factors such as work location education experience knowledge and skills.
Tasks and Qualifications:
What You Will Do in this Role:
- Build positive relationships with engineers product managers other authorities and collaborators and leaders of those groups along with colleagues in PTI
- Conduct needs analysis sessions to determine the appropriate depth and breadth of content for the various internal and external audiences
- Write edit and organize technical content regarding installing configuring and customizing Dematic software products and required third party applications
- Take complex input and information from multiple sources analyze to determine next steps and effectively execute the plan adjusting as needed
- Partner with instructional designers to create engaging and accurate learning content
- Learn the products and be self-sufficient in using software with simulators and test equipment
- Establish a strong feedback loop with experts in various roles and continuously improve deliverables
- Lead monthly team meetings and regular 1-on-1s to foster information sharing recognition and connection
What We are Looking For:
- Ability to guide and grow a team coordinate performance adjust to change and foster a culture of responsibility trust and achieve results.
- Skilled in communication stakeholder engagement and cross-functional teamwork to align teams with business objectives.
- Exceptional writing skills to produce effective technical content for an engineering audience.
- Strong analytical and problem-solving skills with high attention to detail.
- Outstanding ability to work with cross-functional teams to build partnerships and get things done.
- Knowledge of cloud platforms edge devices IOT 4.0 and similar concepts.
- A good sense of humor and an ability to have fun!
- Confirmed experience with information architecture
- Familiarity with usability user experience and UX writing
- Minimum 6 years of experience documenting technical products.
- Experience creating API and code documentation and other developer deliverables.
- Proficiency with content authoring publishing and multimedia development using a variety of applications.
- Experience with DITA and structured authoring.
- Experience in material handling systems or similar industry would be an asset
- Bachelors degree in technical writing English communications computer science or similar field.
- Masters degree desired equivalent certifications and experience may be substituted
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Required Experience:
Manager
About Company
We are a leading supplier of forklifts and warehouse equipment as well as automation technology and software solutions for the optimization of supply chains.
