Senior Event Manager

SUMMARY OF RESPONISBILITIES:

• Serve as the primary contact for clients following the sales process managing all event planning details through completion.
• Plan coordinate and oversee corporate meetings conferences and VIP functions and special events
• Assist with weddings social events as needed.
• Conduct planning meetings site visits and pre-convention meetings to identify client expectations and event requirements.
• Prepare review and distribute Banquet Event Orders (BEOs) event resumes floor plans and other event documentation.
• Coordinate event logistics with Banquets Culinary Stewarding Front Office Housekeeping Engineering Security Audio Visual Spa and all supporting departments.
• Ensure all event details are communicated accurately and executed according to client expectations and luxury brand standards.
• Monitor event execution on-site and proactively resolve operational challenges or guest concerns.
• Coordinate catering arrangements for hotel-sponsored and community events.
• Reserve and coordinate meeting space for executive meetings VIP internal functions and hotel leadership events.
• Assist the Director of Sales and Marketing and Director of Food and Beverage with weekly banquet forecasting and reporting to support revenue goals and key business indicators (KBIs).
• Monitor event revenue labor expenses and departmental productivity to maximize profitability.
• Review contracts billing instructions deposits banquet checks and final invoices for accuracy.
• Process departmental purchase orders and invoices through BirchStreet while maintaining accurate financial records.
• Oversee departmental administrative operations including ordering office supplies stationery meeting planner amenities and event materials.
• Coordinate seasonal hotel décor initiatives including holiday decorations in partnership with Engineering Grounds and approved vendors.
• Monitor TrustYou MICE survey results and guest feedback distribute reports identify trends and partner with operational leaders to improve the meeting planner experience.
• Maintain organized event files departmental records and operational documentation.
• Ensure conference services offices storage areas equipment and workspaces are maintained in a professional and organized manner.
• Build strong relationships with clients vendors meeting planners and internal stakeholders to create exceptional experiences and encourage repeat business.
• Mentor coach and support Event Services colleagues through ongoing training and professional development.
• Foster strong working relationships across all hotel departments to ensure seamless communication and operational excellence.
• Participate in departmental meetings budgeting forecasting and continuous improvement initiatives.
• Support hotel-wide events community partnerships and special projects as assigned.
• Perform other duties as assigned

Qualifications :

QUALIFICATIONS:

• Bachelors degree in Hospitality Management Business Administration Event Management or a related field preferred.
• Minimum of 5 years of progressive Conference Services Catering or Event Management experience within a luxury hotel resort convention hotel or upscale hospitality environment.
• Previous supervisory or leadership experience preferred.
• Pre-opening luxury hotel experience is strongly preferred.
• Experience managing large-scale meetings conferences weddings and social events.
• Strong knowledge of banquet operations conference services food and beverage operations and luxury guest service standards.
• Experience using Delphi Opera Cloud OSEM BirchStreet TrustYou MICE or similar hotel sales catering and procurement systems preferred.
• Strong financial acumen including budgeting forecasting payroll administration and invoice management.
• Advanced proficiency in Microsoft Office Suite particularly Word and Excel.
• Excellent organizational communication negotiation and presentation skills.
• Ability to manage multiple priorities while maintaining exceptional attention to detail.
• Professional written and verbal communication skills.
• Demonstrated leadership sound judgment professionalism and commitment to exceptional guest service.

Additional Information :

All your information will be kept confidential according to EEO guidelines.

Remote Work :

No

Employment Type :

Full-time