Sr. Manager, Product Manager Technical, Amazon Customer Service

This role is responsible for leading a Technical Product Management team to build customer experiences with major scope and strategic importance. It operates in contexts where the problem opportunity and strategy may not yet be defined. The role requires significant expertise and high judgment to distill diverse inputs from large customer segments and stakeholders set a vision and design the right long-term solution. The team delivers with independence and intentionality with considerable impact on long-term strategy market segments and organizational priorities and goals.

Key job responsibilities
- Own the 57 year product roadmap making high-stakes decisions with incomplete data and distinguishing reversible from irreversible choices
- Advocate for bold bets that balance customer value with business risk
- Align stakeholders across orgs and make smart trade-offs
- Build deep expertise in customer segments through direct engagement with senior leaders
- Lead research to find breakthrough opportunities; serve as Voice of the Customer across diverse personas and use cases
- Shape platform strategy across multiple Builder teams; spot failure modes early
- Hold teams to high standards on architecture scalability and long-term thinking
- Know when to leverage AI to accelerate prototyping and validation
- Recruit develop mentor and coach PM talent; manage a diverse team of direct and skip-level reports
- Scale the PM function through your team and cross-functional partners modeling Leadership Principles through hiring and delivery

- 6 years of team management experience
- Experience owning/driving roadmap strategy and definition
- Experience with feature delivery and tradeoffs of a product

- Experience delivering consumer software products and services in a high growth environment
- 10 years of end to end product delivery experience

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at WA Seattle - 197900.00 - 267800.00 USD annually