Sr. Leader, Customer Solutions, ISV
Job Location:
Job Location:
San Francisco, CA - USA
Monthly Salary:
Not Disclosed
Monthly Salary:
Posted on:
28 days ago
Posted on:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Overview:
AWS Global Sales drives adoption of the AWS cloud worldwide enabling customers of all sizes to innovate and expand in the cloud. Our team empowers every customer to grow by providing tailored service unmatched technology and support. We dive deep to understand each customers unique challenges then craft innovative solutions that accelerate their success. This customer-first approach is how we built the worlds most adopted cloud
As a leader in the Customer Solutions Management organization you will lead a team that is responsible for guiding and advancing AWS customers along their multi-year journey to the cloud. You will recruit develop and support a group of highly talented individuals that are obsessed with our customers success. Using your experience you will work with your team sales and other leaders across AWS to drive strategy accelerate customers journey to the cloud improve customer engagement drive adoption and expansion of customers footprint on AWS solve problems and foster the rapid growth of the organization.
The Customer Solutions Management role is a function that owns our customers journey throughout the adoption go live and insures we are continuing to provide value as we increase retention and expand the customers footprint on AWS. The team guides our customers through the technology operational educational and governance aspects of a successful AWS cloud journey. They interface with customer and AWS leadership driving collaboration between other core account groups.
In this role you will be technically capable and credible in your own right as well as effective in shaping the customer journey and skills of your team. You must enjoy learning and introducing new concepts in order to help colleagues and customers embrace and adopt new technology. Furthermore thought leadership in terms of looking beyond the technology and helping to develop out mechanism to help our customers be successful with AWS. You will help team members ramp-up on AWS as well as develop speaking writing presentation and executive interaction skills. You will need to be adept at interacting communicating and partnering with other departments within AWS such as our sales services marketing and professional services as well as representing your team to executive management.
Key job responsibilities
Key Responsibilities:
Lead and develop a team of individual contributors potentially across multiple locations
Design and implement team structures and mechanisms to meet long-term business goals
Establish and maintain best practices for talent development and team performance
Set strategic direction and priorities based on customer needs and business objectives
Drive operational excellence and process improvements across the organization
Build and maintain strong relationships with senior stakeholders internal and external
Drive cross-functional collaboration across Sales Solutions Architecture Enterprise Support Partner teams Service Teams and Specialists Teams
Manage complex escalations and critical issue resolution
About the team
About AWS
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.
Why AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
Here at AWS its in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences including our Conversations on Race and Ethnicity (CORE) and AmazeCon conferences inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledge-sharing mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve in the cloud.
- 7 years of leading large-scale technical or engineering programs with a proven record of thought leadership business case development realizing customer benefits and successful program completion experience
- 4 years of customer-facing work engaging with customer executives technologists or partners to solve business problems with advanced technologies experience
- 6 years of hiring leading and developing teams experience
- Bachelors degree in Computer Science Engineering Math Operations Research or a related field
- Travel up to 30% of the time
- Experience implementing AWS services
- Experience with problem solving and disruptive innovation developing technology programs and working across customer organizations
- Experience implementing cloud services including migrations and modernization projects or similar
- Experience dealing effectively with customers during problem resolution and operating efficiently under pressure or experience driving collaborative projects from conception to delivery
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees supervisors and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees supervisors and staff to ensure exceptional customer service; and follow all federal state and local laws and Company policies. Criminal history may have a direct adverse and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above as well as the abilities to adhere to company policies exercise sound judgment effectively manage stress and work safely and respectfully with others exhibit trustworthiness and professionalism and safeguard business operations and the Companys reputation. Pursuant to the Los Angeles County Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.
Pursuant to the San Francisco Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
AWS Global Sales drives adoption of the AWS cloud worldwide enabling customers of all sizes to innovate and expand in the cloud. Our team empowers every customer to grow by providing tailored service unmatched technology and support. We dive deep to understand each customers unique challenges then craft innovative solutions that accelerate their success. This customer-first approach is how we built the worlds most adopted cloud
As a leader in the Customer Solutions Management organization you will lead a team that is responsible for guiding and advancing AWS customers along their multi-year journey to the cloud. You will recruit develop and support a group of highly talented individuals that are obsessed with our customers success. Using your experience you will work with your team sales and other leaders across AWS to drive strategy accelerate customers journey to the cloud improve customer engagement drive adoption and expansion of customers footprint on AWS solve problems and foster the rapid growth of the organization.
The Customer Solutions Management role is a function that owns our customers journey throughout the adoption go live and insures we are continuing to provide value as we increase retention and expand the customers footprint on AWS. The team guides our customers through the technology operational educational and governance aspects of a successful AWS cloud journey. They interface with customer and AWS leadership driving collaboration between other core account groups.
In this role you will be technically capable and credible in your own right as well as effective in shaping the customer journey and skills of your team. You must enjoy learning and introducing new concepts in order to help colleagues and customers embrace and adopt new technology. Furthermore thought leadership in terms of looking beyond the technology and helping to develop out mechanism to help our customers be successful with AWS. You will help team members ramp-up on AWS as well as develop speaking writing presentation and executive interaction skills. You will need to be adept at interacting communicating and partnering with other departments within AWS such as our sales services marketing and professional services as well as representing your team to executive management.
Key job responsibilities
Key Responsibilities:
Lead and develop a team of individual contributors potentially across multiple locations
Design and implement team structures and mechanisms to meet long-term business goals
Establish and maintain best practices for talent development and team performance
Set strategic direction and priorities based on customer needs and business objectives
Drive operational excellence and process improvements across the organization
Build and maintain strong relationships with senior stakeholders internal and external
Drive cross-functional collaboration across Sales Solutions Architecture Enterprise Support Partner teams Service Teams and Specialists Teams
Manage complex escalations and critical issue resolution
About the team
About AWS
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.
Why AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
Here at AWS its in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences including our Conversations on Race and Ethnicity (CORE) and AmazeCon conferences inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledge-sharing mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve in the cloud.
- 7 years of leading large-scale technical or engineering programs with a proven record of thought leadership business case development realizing customer benefits and successful program completion experience
- 4 years of customer-facing work engaging with customer executives technologists or partners to solve business problems with advanced technologies experience
- 6 years of hiring leading and developing teams experience
- Bachelors degree in Computer Science Engineering Math Operations Research or a related field
- Travel up to 30% of the time
- Experience implementing AWS services
- Experience with problem solving and disruptive innovation developing technology programs and working across customer organizations
- Experience implementing cloud services including migrations and modernization projects or similar
- Experience dealing effectively with customers during problem resolution and operating efficiently under pressure or experience driving collaborative projects from conception to delivery
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees supervisors and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees supervisors and staff to ensure exceptional customer service; and follow all federal state and local laws and Company policies. Criminal history may have a direct adverse and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above as well as the abilities to adhere to company policies exercise sound judgment effectively manage stress and work safely and respectfully with others exhibit trustworthiness and professionalism and safeguard business operations and the Companys reputation. Pursuant to the Los Angeles County Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.
Pursuant to the San Francisco Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at CA San Francisco - 231200.00 - 312800.00 USD annually
USA GA Atlanta - 201000.00 - 272000.00 USD annually
USA NY New York - 221100.00 - 299200.00 USD annually
USA VA Arlington - 201000.00 - 272000.00 USD annually
USA WA Seattle - 201000.00 - 272000.00 USD annually
Required Experience:
Senior IC
About Company
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