Sr. Data Analyst

Job Title: Sr. Data Analyst
Location: Pompano Beach FL (Onsite)
Employment Type: Contract

Job Summary:
We are looking for a highly skilled Data Analyst with strong healthcare and call center industry experience to join our team in Pompano Beach FL. The ideal candidate will be responsible for analyzing operational and business data generating actionable insights and supporting leadership teams with data-driven decision-making. This role requires excellent analytical capabilities strong technical expertise and outstanding communication skills as the candidate will regularly interact with executive leadership including the COO and Operational VPs.

Key Responsibilities:
Analyze large datasets to identify trends patterns and business insights
Develop and maintain dashboards reports and visualizations using Tableau
Write complex SQL queries for data extraction validation and reporting
Utilize Python for data analysis automation and process improvement
Work closely with operations leadership and business stakeholders to understand reporting requirements
Provide analytical support for healthcare and call center operational metrics
Monitor KPIs productivity metrics customer experience data and operational performance
Present findings and recommendations to senior leadership in a clear and professional manner
Ensure data accuracy integrity and consistency across reports and systems
Collaborate with cross-functional teams to support strategic initiatives and operational improvements

Required Skills & Qualifications:
Proven experience as a Data Analyst in healthcare and/or call center environments
Strong hands-on expertise in SQL Python and Tableau
Excellent analytical problem-solving and critical-thinking skills
Strong verbal and written communication abilities
Comfortable interacting with senior leadership and executive stakeholders
Ability to work independently and manage multiple priorities effectively
Strong attention to detail and organizational skills

Preferred Qualifications:
Experience working with healthcare operational data patient/customer service metrics or contact center analytics
Knowledge of data warehousing and reporting best practices
Experience with workflow optimization and performance analysis