Sr. Customer Service Engineer

The Senior Customer Service Engineer is a senior level position that performs tasks related to the repair of a variety of technology-based products typically associated in an end-user computing environment.

Qualifications :

Responsibilities

Provides support to client VIPs

After hour support required as needed

Ability to be on stand-by as required in order to provide service to VIP clients

Performs complex troubleshooting installs and repair activities typically associated in an end-user environment including but not limited to PCs desktops laptops tablets and printers.

Ability to collaborate with and support Sr. Level end users

Proactively research and recommend alternative automated approaches for successful completion of work

Responsible to manage deploy track and keep secure IT assets Identify and recommend process improvements

Responds to change management requests including installing new PC equipment providing end-user desk side support and other related activities.

Perform Install/Move/Add or Change (IMAC) activities.

Perform all assigned desk-side support activities

Display outstanding technical and professional services skills at all times

Meet established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines

Proactively communicate with the end-user and service desk personnel regarding arrival times repair time estimates and status of the repair

Understands and follows all documented service operations policies and procedures.

Other duties or certifications may be assigned to meet business needs

Additional requirements may exist if offer of employment is extended

Requirements

Requirements Education and Experience:

Typically requires technical school certification or equivalent of 4-7 years of relevant experience

Certifications and/or Qualifications:

Proficient in hardware technology and configurations

Proficiency with PowerPoint Microsoft Word Excel and Outlook

Microsoft Office 365 preferred ITIL knowledge

Knowledge of ticketing systems

Experience using Active directory

Skills:

Excellence in communication and customer-facing skills

Strong oral written and interpersonal skills

Excellent organizational skills

Ability to be on stand-by

Ability to follow instructions and processes with minimal instruction

Ability to lift and or move various computer equipment up to 50 lbs.

After hour support required as needed

Ability to be on stand-by as required in order to provide service to VIP clients

Performs complex troubleshooting installs and repair activities typically associated in an end-user environment including but not limited to PCs desktops laptops tablets and printers.

Ability to collaborate with and support Sr. Level end users

Proactively research and recommend alternative automated approaches for successful completion of work

Responsible to manage deploy track and keep secure IT assets Identify and recommend process improvements

Responds to change management requests including installing new PC equipment providing end-user desk side support and other related activities.

Perform Install/Move/Add or Change (IMAC) activities.

Perform all assigned desk-side support activities

Display outstanding technical and professional services skills at all times

Meet established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines

Proactively communicate with the end-user and service desk personnel regarding arrival times repair time estimates and status of the repair

Understands and follows all documented service operations policies and procedures.

Other duties or certifications may be assigned to meet business needs

Additional requirements may exist if offer of employment is extended

Requirements

Requirements Education and Experience:

Typically requires technical school certification or equivalent of 4-7 years of relevant experience

Certifications and/or Qualifications:

Proficient in hardware technology and configurations

Proficiency with PowerPoint Microsoft Word Excel and Outlook

Microsoft Office 365 preferred ITIL knowledge

Knowledge of ticketing systems

Experience using Active directory

Skills:

Excellence in communication and customer-facing skills

Strong oral written and interpersonal skills

Excellent organizational skills

Ability to be on stand-by

Ability to follow instructions and processes with minimal instruction

Ability to lift and or move various computer equipment up to 50 lbs.

Additional Information :

All your information will be kept confidential according to EEO guidelines.

Remote Work :

No

Employment Type :

Full-time