Customer Service Officer

At Fox Fruit we believe that every business deserves a smart adaptive marketing partner. Our team of experts blends strategic insight and creative solutions to deliver results that matter. We are committed to fostering organic growth for our clients through innovative approaches tailored to their unique needs

We are seeking a dedicated Customer Service Officer to provide exceptional service while creating positive customer experiences. This role is ideal for individuals who enjoy helping others building relationships and growing their career in a collaborative fast-paced environment.

• Welcome customers and provide friendly professional assistance.
• Respond to customer inquiries regarding products and services.
• Resolve customer concerns promptly and professionally.
• Build and maintain positive customer relationships.
• Maintain accurate records of customer interactions and service activities.
• Support customer satisfaction and service quality initiatives.
• Collaborate with team members to achieve departmental goals.
• Follow company customer service standards and operational procedures.
• Participate in ongoing training and professional development.

• High school diploma or equivalent required.
• Strong communication and interpersonal skills.
• Excellent customer service and problem-solving abilities.
• Positive attitude and professional demeanor.
• Strong organizational and multitasking skills.
• Ability to work effectively in a team-oriented environment.
• Reliable adaptable and detail-oriented.
• Previous experience in customer service retail hospitality or another customer-facing role is a plus but not required.

• Paid training
• Career advancement opportunities
• Professional development programs
• Supportive and collaborative work environment
• Performance-based growth opportunities
• Employee recognition programs
• Ongoing mentorship and coaching