Sr Associate, Service Ops Support

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Moving people. Shaping the future. At Otis we take pride in leading the industry we founded and theres never been a better time to join our team. We are the leader in elevators escalators and moving walkways. Were seeking a Sr Associate Service Operations Support who is ready to help us deliver on our commitments today plan our strategy for the future and leave their fingerprints on the organization for years to come.

Otis Elevator Company is searching for a highly motivated Service Ops Support team member to provide support to the Service Service Ops Support team member will support efficiency cost containment and customer satisfaction.

What youll do:

• Support field ops managers supervisors mechanics allowing them to spend time in the field.

• Return Authorization (RA) management; Track open RAs

• EH&S Tracking Download & distribute EH&S compliance reports

• PUI Management and Reporting

• Maintain fleet inventory (driver changes pickups etc) Field support (Gas cards registrations pin #s etc)

• Request Permits with local AHJ

• Required visit / Require hours tracking

• Attend daily supervisor huddles/weekly ops meetings.

• Pull/format applicable reports and Distribute

• Duty Roster Management (Salesforce); Load overtime coverages Assign units to routes route adjustments

• Maintenance system updates

• Create POs resolve PO issues

• Uniform orders

What You Will Need to be Successful:

High school diploma or equivalent required; bachelors degree preferred

Ability to work in a highly team-oriented and dynamic environment

Candidate must demonstrate strong written and verbal communication skills to effectively develop expectations and relationships with internal customers

Need to be self-motivated and able to manage many simultaneous projects and responsibilities

Successful candidate should be very comfortable in a technical environment utilizing Microsoft based computer software.

Strong leadership skills and goal-orientated with strong time management and organizational skills

If you live in a city chances are we will give you a lift or play a role in keeping you moving every day.

Otis is the worlds leading elevator and escalator manufacturing installation and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide the industrys largest Service portfolio.

You may recognize our products in some of the worlds most famous landmarks including the Eiffel Tower Empire State Building Burj Khalifa and the Petronas Twin Towers! We are 72000 people strong including engineers digital technology experts sales and functional specialists as well as factory and field technicians all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving high-performance company.

When you join Otis you become part of an innovative global industry leader with a resilient business model. Youll belong to a diverse trusted and caring community where your contributions and the skills and capabilities youll gain working alongside the best and brightest keep us connected and on the cutting edge.

We provide opportunities training and resources that build leadership and capabilities in Sales Field Engineering and Major Projects and our Employee Scholar Program is a notable point of pride through which Otis sponsors colleagues to pursue degrees or certification programs.

Today our focus more than ever is on people. As a global people-powered company we put people passengers customers and colleagues at the center of everything we do. We are guided by our values that we call our Three Absolutes prioritizing Safety Ethics Quality in all that we do. If you would like to learn more about environmental social and governance (ESG) at Otis click here.

Become a part of the Otis team and help us #Buildwhatsnext!

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