Sr. AI Systems & Solutions Architect

At Klaviyo we value the unique backgrounds experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If youre a close but not exact match with the description we hope youll still consider applying. Want to learn more about life at Klaviyo Visit see how we empower creators to own their own destiny.

Klaviyo is seeking an AI Solutions Architect to accelerate how our Global Services organization leverages AI to operate smarter and deliver more impact.

This role sits at the intersection of applied AI solutions architecture and internal enablement. Were looking for a strong technical problem solver who can quickly turn business challenges into practical AI solutions while collaborating across technical and non-technical teams.

Youll build AI-powered solutions that solve both creative and operational challenges. Your work will span accelerating content creation enabling smarter learning experiences connecting internal data sources and automating workflows that improve efficiency and decision-making.

Youll also help teams use tools like Claude ChatGPT and Glean more effectively by building skills prompts and AI workflows that are reliable reusable and aligned to real business needs. As solutions grow in complexity youll help facilitate the evolution of workflows and prototypes into production-grade systems working closely with Klaviyos centralized AI engineering team and leveraging their support to scale larger cross-functional initiatives.

This role sits within the Strategy & Operations team and serves as connective tissue across the broader Services organization helping identify high-impact opportunities accelerate experimentation and scale successful AI solutions across the business.

How Youll Make a Difference:

Program Strategy & Discovery

• Partner with Services leaders to identify high impact areas that could benefit from AI or automation
• Prioritize opportunities based on efficiency gains and impact
• Translate ambiguous ideas into clear program roadmaps with defined outcomes and milestones

Technical Prototyping & Productization

• Build AI-powered prototypes and workflows using Claude LLMs and modern AI development platforms to rapidly validate business solutions.
• Design and connect AI systems using APIs MCPs automation platforms and internal data sources to create intelligent end-to-end workflows.
• Understand how to integrate AI solutions with existing systems collaborating with engineering teams when production-grade implementations are needed.
• Develop effective prompts skills agents and retrieval workflows that improve the quality reliability and usefulness of AI-generated outputs.
• Evaluate and iterate on AI solutions using user feedback business outcomes and emerging best practices to drive adoption and impact.

Enablement & AI Literacy

• Create clear documentation implementation guides and best practices that enable teams to effectively build and adopt AI solutions.
• Lead enablement sessions workshops and office hours to grow AI fluency and help teams build effective prompts skills agents and workflows.
• Stay current on emerging AI capabilities tools and best practices

Who You Are

• A systems thinker with a strong technical foundation and a passion for solving business problems with AI.
• Experienced building AI-powered prototypes using LLMs and modern AI tools with an understanding of APIs and system integrations.
• A strong communicator who can translate technical concepts create clear documentation and enable others to adopt AI effectively.
• Comfortable partnering with engineering teams to scale successful solutions into production when needed.

Preferred skills:

• 4 years of experience in AI solutions solutions architecture internal tooling automation or similar technical roles.
• Hands-on experience building solutions with Claude or other leading LLM platforms including prompt engineering skills agents and AI workflows.
• Experience integrating AI with APIs internal systems or data sources to solve business problems and improve team workflows.
• Demonstrated ability to rapidly prototype test and iterate on AI-powered solutions based on user feedback and business needs.
• Familiarity with Global Services functions such as onboarding education consulting or customer success is a plus.