Specialist Customer Service

PRINCIPLE RESPONSIBILITIES

The following reflects management s definition of essential functions for this job but does not restrict the tasks that may be assigned.

Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.

• Handling of Inbound and Outbound customer calls.
• Collects receives and records INR results.
• Utilizes call scripting provided when conducting patient phone calls.
• Contacts physician for INR results based on clinic s reporting preferences and as outlined by Acelis Connected Health policies and procedures.
• Monitors and assists customers with adherence to prescribed test frequency.
• Promotes use of digital platforms
• Provides assistance in the use of digital platforms.
• Demonstrates knowledge of products used to obtain INR results and provides assistance to customers as applicable.
• Responsible for time management adherence to schedule and attendance.
• Follows all regulatory policies procedures privacy and security standards in accordance with government agencies including all HIPAA requirements.

Required Qualifications

• High School diploma or equivalent
• 2 years of high call volume call center experience
• Communicate clearly and concisely both in writing and verbally with others in a professional manner.
• Strong computer skills proficiency navigating multiple websites and platforms.
• Proficient with Microsoft office programs and smart devices.
• Versatility flexibility and willingness to work within constantly changing priorities.

Preferred Qualifications

• 2 Experience in high call volume call center
• 2 Experience in a clinical environment
• Associate s degree

Physical Requirements

• Must be able to work sitting down for extended periods of time.
• Must be able to work with computer and multiple computer screens for extended periods of time.
• No lifting over 10 pounds required without assistance.