Space Development Agency (SDA) Network Technician III

• Create update and manage incident tickets using ServiceNow.
  
• -Monitor network events alarms and element management failures in real time across multiple monitoring tools.
  
• -Analyze alarms correlate fault information identify impacts isolate root causes and support resolution of network issues.
  
• -Support fault isolation activities including testing troubleshooting fault localization logging and assignment.
  
• -Identify failed network elements including systems hardware software circuits and facilities.
  
• -Coordinate with internal teams customers government stakeholders and service providers to restore network services.
  
• -Verify service restoration after customer-initiated tickets are resolved.
  
• -Support network/service restoration reroutes normalization of circuits and outage/degradation tracking.
  
• -Document reroutes and service-impacting actions in the CMDB.
  
• -Provide updates on outages degradations and incident tickets until resolution or path to resolution is documented.
  
• -Provide 24/7/365 sustainment support for outages degradations and Tier 1/Tier 2 operational issues.
  
• -Escalate incidents between Tier I and Tier II including fault escalation customer coordination communications ticket updates and status reporting.
  
• -Provide timely situational awareness to leadership and impacted communities using approved communication methods.
  
• -Work directly with shift leads and O&M leadership for operational guidance.
  
• -Support training SOP improvement tool usage and knowledge sharing across the O&M team.
  
• -Provide technical advice to peers and customers to help resolve complex network issues.
  
• -Demonstrate proficiency across DISN technologies including routers switches crypto devices routing DSN/DRSN video services Promina Cisco Juniper MSPP DWDM and optical switching.
  

Requirements

• U.S. citizenship required.
  
• Security CE or equivalent DoD 8570 IAT Level II certification required at start.
  
• Ability to work in a rotating 24/7/365 operational environment.
  
• High school diploma and 24 years of relevant experience.
  
• Experience with one or more of the following: alarm surveillance fault management LAN maintenance or performance management.
  
• General understanding of transport and IP network topologies.
  
• Expertise in three or more of the following: routers switches crypto devices routing DSN/DRSN video services Promina Cisco Juniper MSPP DWDM or optical switching.
  

• Experience supporting DISA DISN DoD GIG DGOC or mission-critical network operations environments.
  
• Experience working in a NOC transport IP cyber transport or network sustainment environment.
  
• Familiarity with ServiceNow or similar incident management platforms.
  
• Experience coordinating with customers government stakeholders service providers and technical teams during outages or degradations.
  
• Experience with circuit reroutes outage normalization SLA tracking CMDB updates and service restoration documentation.
  

Benefits

• -Paid Time Off PTO):TEN (10) Paid days off & FIVE (5) Floating days off.
  
• -Holidays: 11 Paid Holidays. Flex time can be utilized instead of holiday time usage.
  
• -Payroll: Paid Bi-Monthly.
  
• -401(k): Partnered with the SECOND LARGEST Retirement plan provider in the U.S. Guaranteed 3% match. Eligibility 21 years of age or older after 3 months of employment
  
• -Individual or company-wide performance and recognition awards (Quarterly
  

• -UNITED HEALTHCARE PPO extensive national coverage.
  
• -INCLUDES: Medical/Dental/Vision/HSA.
  
• -Eligible on the first of the month immediately after the start date.
  
• -Submit the enrollment form within 30 days of your start date otherwise you will have to wait until October for the new year enrollment.
  

• -Performance bonus Project-based
  
• -Yearly bonus Company based