Solutions Engineer Software Factory

The Software Factory in Product Creation and Industrialization delivers scalable software solutions to support technology platforms programs suppliers and internal teams. The Work Management team enables frictionless planning tracking and delivery through highly integrated tools and workflows.

The Solutions Engineer is a hands-on platform engineer and solution architect who designs and delivers enterprise-grade solutions across the Atlassian ecosystem (Jira Jira Service Management Jira Product Discovery Assets Goals/Projects) and adjacent lifecycle tooling for requirements code and testing.

• Take charge of designing solutions that tackle critical challenges for Product Creation and Industrialization leveraging the Atlassian platform (Jira Confluence) while setting scalable standards and overseeing governance.
• Configure Jira/JSM/JPD/Assets elementsincluding workflows schemes automations forms and SLAsto optimize delivery and service outcomes.
• Manage Atlassian Cloud administration and its operating model covering permissions project and space provisioning guardrails audits and maintaining platform hygiene.
• Develop and maintain integrations and extensions such as Forge apps REST/GraphQL APIs and webhooks/events ensuring robust error handling monitoring and supportability.
• Launch AI-powered workflows (such as Atlassian Intelligence/Rovo GitHub Copilot) by implementing practical governance including approved use cases knowledge sources access controls and guardrails in partnership with our Enterprise Technology partners.

Youll have...

Bachelors Degree in Computer Science AI or Machine Learning or related technical field.

5 years with Atlassian cloud tools (Jira Confluence) including deep expertise in at least one of JSM JPD Assets/CMDB or Goals/Projects; experience with governance permissions and automation at scale
5 years integration engineering: REST APIs (GraphQL preferred) webhooks events sync patterns error handling monitoring and observability
3 years scripting/automation: Python or JavaScript/TypeScript (); ability to build utilities/services for operations and data movement
3 years hands-on AI enablement: Atlassian Intelligence/Rovo or similar GitHub Copilot; knowledge of governance prompt patterns access controls guardrails
Enterprise identity/security: SSO/SAML OAuth/OIDC RBAC least-privilege design
Requirements/ALM exposure: experience with Jama Polarion or PTC Codebeamer; understanding of traceability


Even better you may have...
Masters degree in Computer Science AI/ML or related technical field
Experience with DX Developer Intelligence Platform configuring reports and supporting operations
Experience in Atlassian Cloud migrations scaling and enterprise operating models
JSM service management design and automation at scale
Forge app evaluation Compass/GitHub CI/CD integrations developer portal/service catalog concepts
Toolchain integration across requirements delivery service management and reporting
Data pipelines and analytics for work management via API extraction