Software Technical Expert
Job Location:
Austin, TX - USA
Monthly Salary:
Posted on:
Vacancies:
Job Summary
Key Responsibilities:
- Design the OfficeTrack golden configuration with measurable acceptance criteria
- Build the phased rollout plan with change management (pilot expand scale)
- Design role-based permissions and system guardrails so manual workarounds become exceptions not the norm
- Identify UI pain points AI opportunities and automation opportunities across dispatch and field
- Design integration improvements between OfficeTrack and adjacent systems (Amdocs UKG etc.)
- Define and execute the test plan against the production-like environment using tools Iris mentioned
- Surface a continuous improvement backlog as the engagement progresses
If you would like to learn more please reach out to Elite Technical.
Required Qualifications:
- Experience with OfficeTrack or similar field service/workforce management platforms
- Strong background in dispatch field operations and workforce management systems
- Experience with enterprise integrations process optimization and workflow automation
- Knowledge of change management testing strategies and system governance
- Strong communication and stakeholder management skills
