Software Development Manager, Worldwide Returns & ReCommerce
Job Location:
Job Location:
Bellevue, WA - USA
Monthly Salary:
Not Disclosed
Monthly Salary:
Posted on:
Yesterday
Posted on:
Vacancies:
1 Vacancy
Vacancies:
Department:
Job Summary
Welcome to the Worldwide Returns & ReCommerce team (WWR&R) at .
WWR&R is an agile innovative organization dedicated to making zero happen to benefit our customers our company and the environment. Our goal is to achieve the three zeroes: zero cost of returns zero waste and zero defects. We do this by developing novel products and driving truly innovative operational excellence to help customers keep what they buy recover returned and damaged product value keep thousands of tons of waste from landfills and create the best customer returns experience in the world. We have an eye to the future we create long-term value at Amazon by focusing not just on the bottom line but on the planet. We are building the most sustainable re-use channel we can by driving multiple aspects of the Circular Economy for Amazon Returns & ReCommerce.
Amazon WWR&R is comprised of business product operational program software engineering and data teams that manage the life of a returned or damaged product from a customer to the warehouse and on to its next best use. Our work is broad and deep: we train machine learning models to automate routing and find signals to optimize re-use; we invent new channels to give products a second life; we develop highly respected product support to help customers love what they buy; we pilot smarter product evaluations; we work from the customer backward to find ways to make the return experience remarkably delightful and easy; and we do it all while scrutinizing our business with laser focus.
You will help create everything from customer-facing and vendor-facing websites to the internal software and tools behind the reverse-logistics process. You can develop scalable high-availability solutions to solve complex and broad business problems.
We are a group that has fun at work while driving incredible customer business and environmental impact. We are backed by a strong leadership group dedicated to operational excellence that empowers a reasonable work-life balance. As an established experienced team we offer the scope and support needed for substantial career growth.
Amazon is earths most customer-centric company and through WWRR&S the earth is our customer too. Come join us and innovate with the Amazon Worldwide Returns & ReCommerce team!
Key job responsibilities
3 years managing software development or machine learning engineering teams including hiring mentoring and developing technical talent
4 years architecting large-scale model hosting infrastructure low-latency inference runtimes and end-to-end model management workflows
2 years of hands-on programming experience in Java C Python or related languages with a focus on writing highly optimized production-ready code
Proficiency in Natural Language Processing (NLP) Computer Vision (CV) and core machine learning (ML) engineering design patterns.
Proven experience in Operational Excellence (DevOps/MLOps) Data Engineering/Pipelines and Cross-Functional Leadership (collaboration with Applied Science and Product teams).
Excellent oral and written communication skills with the ability to communicate complex system architectures MLOps strategies and AI solutions to all levels of the organization
About the team
The Worldwide Returns & Recommerce (WWRR) Science & Tech team owns a complex multi-disciplinary scope: building the AI and machine learning infrastructure that powers Amazons global reverse logistics. Operating across the Online Return Center (ORC) Item Grading and Transportation verticals we deploy NLP Computer Vision (CV) and Classical ML to solve high-stakes engineering and asset-optimization challenges at scale.
Returns are growing in volume and complexity. We meet this challenge by engineering production AI/ML platforms that automate decision-making maximize financial recovery and optimize processing efficiency from the exact moment a customer initiates a return through every physical touchpoint.
By joining this team you will design the high-throughput model hosting infrastructure intelligent grading pipelines and low-latency inference runtimes that directly accelerate the R&R flywheeltransforming global recommerce into a world-class operation.
- 3 years of engineering team management experience
- 3 years of designing or architecting (design patterns reliability and scaling) of new and existing systems experience
- 5 years of leading the definition and development of multi tier web services experience
- Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle including coding standards code reviews source control management build processes testing certification and livesite operations
- Experience partnering with product or program management teams
- Experience in communicating with users other technical teams and senior leadership to collect requirements describe software product features technical designs and product strategy
- Experience in recruiting hiring mentoring/coaching and managing teams of Software Engineers to improve their skills and make them more effective product software engineers
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
WWR&R is an agile innovative organization dedicated to making zero happen to benefit our customers our company and the environment. Our goal is to achieve the three zeroes: zero cost of returns zero waste and zero defects. We do this by developing novel products and driving truly innovative operational excellence to help customers keep what they buy recover returned and damaged product value keep thousands of tons of waste from landfills and create the best customer returns experience in the world. We have an eye to the future we create long-term value at Amazon by focusing not just on the bottom line but on the planet. We are building the most sustainable re-use channel we can by driving multiple aspects of the Circular Economy for Amazon Returns & ReCommerce.
Amazon WWR&R is comprised of business product operational program software engineering and data teams that manage the life of a returned or damaged product from a customer to the warehouse and on to its next best use. Our work is broad and deep: we train machine learning models to automate routing and find signals to optimize re-use; we invent new channels to give products a second life; we develop highly respected product support to help customers love what they buy; we pilot smarter product evaluations; we work from the customer backward to find ways to make the return experience remarkably delightful and easy; and we do it all while scrutinizing our business with laser focus.
You will help create everything from customer-facing and vendor-facing websites to the internal software and tools behind the reverse-logistics process. You can develop scalable high-availability solutions to solve complex and broad business problems.
We are a group that has fun at work while driving incredible customer business and environmental impact. We are backed by a strong leadership group dedicated to operational excellence that empowers a reasonable work-life balance. As an established experienced team we offer the scope and support needed for substantial career growth.
Amazon is earths most customer-centric company and through WWRR&S the earth is our customer too. Come join us and innovate with the Amazon Worldwide Returns & ReCommerce team!
Key job responsibilities
3 years managing software development or machine learning engineering teams including hiring mentoring and developing technical talent
4 years architecting large-scale model hosting infrastructure low-latency inference runtimes and end-to-end model management workflows
2 years of hands-on programming experience in Java C Python or related languages with a focus on writing highly optimized production-ready code
Proficiency in Natural Language Processing (NLP) Computer Vision (CV) and core machine learning (ML) engineering design patterns.
Proven experience in Operational Excellence (DevOps/MLOps) Data Engineering/Pipelines and Cross-Functional Leadership (collaboration with Applied Science and Product teams).
Excellent oral and written communication skills with the ability to communicate complex system architectures MLOps strategies and AI solutions to all levels of the organization
About the team
The Worldwide Returns & Recommerce (WWRR) Science & Tech team owns a complex multi-disciplinary scope: building the AI and machine learning infrastructure that powers Amazons global reverse logistics. Operating across the Online Return Center (ORC) Item Grading and Transportation verticals we deploy NLP Computer Vision (CV) and Classical ML to solve high-stakes engineering and asset-optimization challenges at scale.
Returns are growing in volume and complexity. We meet this challenge by engineering production AI/ML platforms that automate decision-making maximize financial recovery and optimize processing efficiency from the exact moment a customer initiates a return through every physical touchpoint.
By joining this team you will design the high-throughput model hosting infrastructure intelligent grading pipelines and low-latency inference runtimes that directly accelerate the R&R flywheeltransforming global recommerce into a world-class operation.
- 3 years of engineering team management experience
- 3 years of designing or architecting (design patterns reliability and scaling) of new and existing systems experience
- 5 years of leading the definition and development of multi tier web services experience
- Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle including coding standards code reviews source control management build processes testing certification and livesite operations
- Experience partnering with product or program management teams
- Experience in communicating with users other technical teams and senior leadership to collect requirements describe software product features technical designs and product strategy
- Experience in recruiting hiring mentoring/coaching and managing teams of Software Engineers to improve their skills and make them more effective product software engineers
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at WA Bellevue - 184900.00 - 250200.00 USD annually
Required Experience:
Manager
About Company
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