Software Asset Management Analyst

MatchPoint Solutions is a fast-growing young energetic global IT-Engineering services company with clients across the US. We provide technology solutions to various clients like Uber Robinhood Netflix Airbnb Google Sephora and more! More recently we have expanded to working internationally in Canada China Ireland UK Brazil and India. Through our culture of innovation we inspire build and deliver business results from idea to outcome. We keep our clients on the cutting edge of the latest technologies and provide solutions by using industry-specific best practices and expertise.

We are excited to be continuously expanding our team. If you are interested in this position please send over your updated resume. We look forward to hearing from you!

Software Asset Management Analyst

Location: Remote

Duration: 6 Months

Pay rate: $45 - $50/hr on W2

Position Overview: (note: Candidates need to have had the title SW Asset Manager in a previous position)

Role Overview

Seeking an experienced Software Asset Management (SAM) Analyst to serve as the primary hands-on resource for software entitlement management license fulfillment and access governance. This role will sit within the IT Asset Management group who oversees general ITAM and end-user device/hardware asset management.

This is a day-one readiness role. Customer needs someone with direct SAM experience - this title should appear on your resume and represent your primary function not a secondary responsibility. The right candidate can step in immediately and own the queue without a ramp-up period.

Core Responsibilities

ServiceNow Ticket Management (Primary Duty)

• This person will be the primary hands-on-keyboard resource for all software asset management requests flowing through ServiceNow. Daily work includes:
• Triage and fulfill ServiceNow requests for software entitlements access provisioning and true-up adjustments
• Allocate licenses and create entitlements directly within the ServiceNow console
• Process reclamations and license harvesting when users depart or change roles
• Respond to requesters with guidance on usage rights installation steps or re-harvesting options
• Maintain accurate entitlement and allocation records within ServiceNow/CMDB

Microsoft & Adobe Admin Console Management

• Microsoft and Adobe are the companys two largest and most critical software portfolios. Deep familiarity with both vendor portals is essential:
• Manage user provisioning license assignments and access requests within the Microsoft Admin Center
• Configure purchase and manage licenses in the Adobe Admin Console
• Run usage and compliance reports from both consoles
• Understand and apply licensing models specific to Microsoft (M365 EA/CSP structures) and Adobe (CCE named-user team vs. enterprise plans)

Broad Software Portfolio Coverage

• Beyond Microsoft and Adobe the company manages access to approximately 1000 additional software tools. Instruction and runbooks will be provided for one-off or infrequently used applications but the analyst must be capable of:
• Granting and revoking access to a wide variety of SaaS tools and on-prem applications
• Pulling reports from various software platforms as needed
• Adding and managing users across a diverse application landscape
• Escalating unfamiliar licensing scenarios appropriately with good judgment

Entitlement & Contract Tracking

• Maintain accurate software inventories entitlement records and renewal calendars
• Track EULAs SaaS subscription terms true-up clauses and OEM bundles
• Coordinate with Procurement on POs contract alignment and consumption data

Reporting & Analysis

• Develop and maintain dashboards (Power BI / Excel) covering installs vs. licenses renewal timelines cost-per-user and shelfware identification
• Produce Effective License Position (ELP) reports and present compliance and cost findings to stakeholders
• Surface anomalies and optimization opportunities proactively - dont wait to be asked

Continuous Improvement & Governance

• Document and improve provisioning SOPs KPIs and escalation workflows
• Support internal audits and savings initiatives (e.g. reharvest campaigns license consolidation)
• Recommend tooling or data-quality enhancements as opportunities arise

Required Skills & Experience

• Direct Software Asset Management experience - SAM or ITAM should be your primary job title and function not a secondary skill; several years in the role is expected
• Hands-on ServiceNow proficiency - specifically ticket workflow management entitlement creation allocations and reclamations (SAM Pro or ITSM module experience preferred)
• Microsoft licensing expertise - fluency with M365 EA/CSP models and the Microsoft Admin Center is required
• Adobe licensing expertise - familiarity with Creative Cloud for Enterprise (CCE) named-user plans and the Adobe Admin Console is required
• Strong analytical skills - ability to work with large datasets in Excel (Pivot Tables Power Query) or Power BI and produce clear actionable reporting
• Solid grasp of common license models - per-device named-user SaaS/subscription concurrent and metric-based
• Effective communication - clear and professional with both technical and non-technical stakeholders; expected to be present and engaged on video calls

Preferred / Nice-to-Have

• Certified SAM or ITAM credentials (CSAM CITAM or ISO 19770)
• Experience with discovery and inventory tools such as SCCM/Intune Flexera Snow or Tanium
• Familiarity with ITIL v4 or a similar service-management framework
• Finance or cost-allocation background for charge-back or cost-center modeling
• Scripting or automation skills (PowerShell Python) for data cleanup or reporting
• Experience with additional tier-1 publishers such as IBM Oracle or Salesforce

Work Style & Professionalism

• Takes initiative - identifies problems raises them and drives toward resolution without waiting to be prompted
• Continuously improves - does not settle for maintaining the status quo; looks for ways to do things better
• Professional and present - actively participates in meetings on camera speaks up when called upon and engages collaboratively with the broader team and cross-functional partners
• Communicates proactively - surfaces blockers conflicting priorities or uncertainty early rather than going quiet
• Dependable - meets deadlines maintains data integrity and treats licensing compliance as a risk management function not a box-checking exercise
• Self-directed - able to manage a high-volume ticket queue alongside longer-horizon analytical work without micromanagement

MatchPoint Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.

This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.