ServiceNow Architect

Role: ServiceNow architect

Location: Dallas TX / Onsite

Contract

• Serve as the go-to expert for the ServiceNow platform across multiple business domains.
• Lead the architecture design and implementation of scalable and secure ServiceNow Solutions.
• Customize and configure IT Service Management modules by following ITIL standards and best practices.
• Oversee and support the development of IT Service Management IT Asset Management Customer Service Management and Custom Application Development using JavaScript Flow Designer UI Builder and other ServiceNow capabilities.
• Establish and enforce platform best practices governance standards and development lifecycle processes.
• Define enterprise architecture standards for ServiceNow and ensure alignment with organizational technology roadmaps.
• Lead cross-functional architecture reviews ensuring enterprise integrations and workflows are optimized for long-term maintainability.
• Utilize Automated Test Framework to ensure code quality and platform stability.
• Collaborating with stakeholders to assess customer service needs and translate functional requirements into scalable technical solutions.
• Experience with ServiceNow App Engine studio UI Builder and Performance Analytics.
• Customization and maintenance of configurable workspaces within ServiceNow.
• Promote platform upgrades feature adoption and support for ServiceNow releases and patching.
• Guide and mentor development teams conduct code reviews and support code promotions across environments.
• Experience with Agile/Scrum Methodologies and CI/CD process.

Detailed Job Activities

• Participate in daily stand up meetings to provide project updates discuss blockers and align with Agile sprint goals.
• Lead end-to-end design of complex integrations ensuring data integrity security compliance and consistent cross-system workflows.
• Analyze incoming business requirements or enhancement requests and assess feasibility within the ServiceNow platform.
• Design enterprise-level workspace experiences using UI Builder including custom pages components data visualizations and workspace templates.
• Identify opportunities for process automation and implement solutions using flow designer Business rules Script includes and Schedule Jobs.
• Design and maintain integrations with external systems using REST SOAP Mid Servers and Integration Hub.
• Implement and manage Role based access control (RBAC) SLAs/OLAs and compliance standards.
• Troubleshoot and resolve platform issues including performance script errors or misconfigured workflows.
• Design and develop new features forms workflows and catalog items using JavaScript Flow Designer Scripting and UI Builder.
• Collaborate with business stakeholders process owners and technical teams to gather requirements define solution architecture and ensure ServiceNow implementations aligned with organizational goals and user expectations.
• Perform automated testing using Automated Test Framework (ATF) for newly developed features or enhancements.
• Conduct peer code reviews to ensure best practices and compliance with coding standards are maintained.
• Review and merge update sets promote code changes from development to test and production environments while following change management protocols.
• Document solution designs configurations and technical processes to ensure maintainability and compliance.