ServiceNow Developer

Job Title:ServiceNow Developer

PS Job Title: Cloud Specialist Sr

Work Place Flexibility: Hybrid

Legal Entity:Entergy Services LLC

***This position is based out of The Woodlands TX and New Orleans position will be filled as a Cloud Specialist Sr. Relocation assitance is not provided.***

JOB SUMMARY/PURPOSE

As a ServiceNow Developer within Entergys Operational Governance team you will provide IT services to internal customers as well as deliver ongoing support for ServiceNow-based software solutions. This role provides the opportunity to engage in the full application lifecycle as part of a scrum team. You will design develop and support solutions on the Now platform that supports Entergys core IT processes.

JOB DUTIES/RESPONSIBILITIES

• Develop application features with configuration and custom code development.
• Develop agentic solutions on the ServiceNow platform - using native ServiceNow AI tools and integrations with third-party platforms.
• Assist in the coordination of any changes upgrades and testing with support providers for external integrations and systems.

• Participate in peer reviews for application changes.
• Participate in scrum ceremonies such as refinement demo and release planning.
• Create workflows and build service requests based on customers specifications.
• Use scripting tools and ServiceNow functionalities to automate rote tasks.
• Perform system and integration testing; and monitor health usage and overall compliance within the application.

• Generate reports as needed.
• Support the daily operations of our ServiceNow core platform and all modules in use - includes monitoring troubleshooting optimization and security compliance.

MINIMUM REQUIREMENTS
Minimum education and experience required of the position:
Bachelors degree in computer science MIS business administration or other technical area of study OR equivalent work experience; advanced degree is a plus.

• Cloud Specialist Senior: minimum 5 years working as a software developer for an enterprise platform

Minimum knowledge skills and abilities required of the position:

• Solid analytic and problem-solving skills with excellent written and verbal communication skills.

• Solid familiarity with AI systems and architectures
• Proven experience working with Agile development teams.
• Experience with JavaScript is required.
• Familiarity with software development and design methodologies
• Ability to work both independently and as part of a team.

Desired knowledge skills and abilities:

• Prior ServiceNow experience
• Prior experience developing AI systems
• Understanding of enterprise system design patterns and best practices
• Understanding of design thinking techniques including Personas Journey Maps and Business Model Canvas

Any certificates licenses etc. required of the position:

• Any ServiceNow Certified Agile Product Owner AI or ITIL certifications are a plus.

#LI-DG1 #LI-HYBRID

Primary Location: Texas-The WoodlandsTexas : Woodlands
Louisiana : New Orleans
Job Function: Corporate
FLSA Status: Professional
Relocation Option:
Union description/code: NON BARGAINING UNIT
Number of Openings: 1
Req ID: 124063
PS Job Title: Cloud Specialist Sr
Travel Percentage:Up to 25%

An Equal Opportunity Employer Minority/Female/Disability/Vets. Please clickhere to view the EEO page or see statements below.

EEO Statement:The Entergy System of Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race color religion sex gender sexual orientation gender identity or expression national origin age disability genetic information marital status amnesty or status as a protected veteran in accordance with applicable federal state and local laws. The Entergy System of Companies complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including but not limited to recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.

The Entergy System of Companies expressly prohibits any form of unlawful employee harassment based on race color religion sex gender sexual orientation gender identity or expression national origin age genetic information disability or veteran status. Improper interference with the ability of the Entergy System of Company employees to perform their expected job duties is absolutely not tolerated.

Accessibility:Entergy provides reasonable accommodations for online applicants. Requests for a reasonable accommodation may be made orally or in writing by an applicant employee or third party on his or her you are an individual with a disability and you are in need of an accommodation for the recruiting process please clickhereand provide your name contact number the accommodation requested and the requisition number that you are requesting the accommodation for. Employee Services will contact you regarding your request.

Additional Responsibilities:As a provider of essential services Entergy expects its employees to be available to work additional hours to work in alternate locations and/or to perform additional duties in connection with storms outages emergencies or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

Know Your Rights: Workplace Discrimination is Illegal

The non-confidential portions of the affirmative action program for individuals with disabilities and protected veterans shall be available for inspection upon request by any employee or applicant for employment. Please to schedule a time to review the affirmative action plan during regular office hours.

WORKING CONDITIONS:
As a provider of essential services Entergy expects its employees to be available to work additional hours to work in alternate locations and/or to perform additional duties in connection with storms outages emergencies or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

Please note: Authorization to work in the United States is a precondition to employment in this position. Entergy will not sponsor candidates for work visas for this position.