Service Support Coordinator
Job Location:
Job Location:
Charlotte, NC - USA
Monthly Salary:
Not Disclosed
Monthly Salary:
Posted on:
Yesterday
Posted on:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Service Support Coordinator
(Forklift & Material Handling Equipment)
Also Known As:
Service Coordinator Service Dispatcher Service Administrator Service Writer Customer Support Coordinator Fleet Coordinator Operations Coordinator
Charlotte NC
Service Coordinator Service Dispatcher Service Administrator Service Writer Customer Support Coordinator Fleet Coordinator Operations Coordinator
Charlotte NC
Keep Customers Moving. Keep Operations Running.
WMH Solutions is seeking a Service Support Coordinator to support our customers technicians and service department operations.
In this role youll serve as a critical link between customers field technicians parts personnel and branch operations by coordinating service activity managing work orders supporting dispatch functions and helping deliver an exceptional customer experience.
This opportunity is ideal for someone with experience in service coordination dispatching customer service automotive service heavy equipment fleet operations industrial equipment construction equipment or material handling.
If you enjoy solving problems supporting people staying organized and helping a team succeed wed love to speak with you.
Why Candidates Love This Role
Stable Monday-Friday schedule
Opportunity to transition from the field into operations and leadership pathways
Work closely with technicians customers and branch leadership
Use your technical and service knowledge without spending every day in the field
Career growth opportunities within a growing organization
Join an industry-leading company with over 35 years of success
Be part of a collaborative team where your contributions matter
What Youll Do
Service Coordination & Dispatch
Coordinate service calls and technician schedules
Assist with technician dispatching and workload management
Monitor work-in-progress (WIP) and service activity
Ensure service work is completed efficiently and accurately
Communicate scheduling updates to customers and technicians
Customer Support
Serve as a primary point of contact for service-related inquiries
Deliver outstanding customer service and follow-up
Provide updates regarding repairs maintenance and service status
Build strong relationships with customers and internal teams
Work Order Management
Open manage and close service work orders
Maintain accurate service records and documentation
Ensure labor parts and billing information is entered correctly
Support warranty administration and service processing
Ensure accurate service-writing procedures and documentation while supporting continuous process improvement initiatives
Administrative & Operational Support
Support rental and fleet administration activities
Assist with shipping receiving and service documentation
Generate service-related reports and operational metrics
Maintain accurate customer and equipment records
Team Collaboration
Work closely with technicians service managers parts personnel and vendors
Help improve service efficiency and customer satisfaction
Support branch operations and departmental initiatives
Experience We Value
We encourage applications from candidates with experience as:
Service Coordinator
Service Dispatcher
Service Writer
Service Administrator
Automotive Service Advisor
Fleet Coordinator
Maintenance Coordinator
Rental Coordinator
Customer Service Representative
Operations Coordinator
Heavy Equipment Support Specialist
Parts Coordinator
Branch Administrator
Service Manager
Lead Technician looking to transition into a support role
Qualifications
Required
High School Diploma or GED
2 years of experience in service coordination dispatching customer service administration operations support or related fields
Strong organizational and multitasking skills
Excellent verbal and written communication skills
Strong attention to detail and follow-through
Ability to prioritize multiple tasks in a fast-paced environment
Proficiency with Microsoft Office and computer systems
2 years of experience in service coordination dispatching customer service administration operations support or related fields
Strong organizational and multitasking skills
Excellent verbal and written communication skills
Strong attention to detail and follow-through
Ability to prioritize multiple tasks in a fast-paced environment
Proficiency with Microsoft Office and computer systems
Preferred but Not Required
Forklift industry experience
Material handling experience
Heavy equipment experience
Construction equipment experience
Automotive service experience
Fleet management experience
Service management software experience
Material handling experience
Heavy equipment experience
Construction equipment experience
Automotive service experience
Fleet management experience
Service management software experience
Why Join WMH
For more than 35 years WMH Solutions has helped businesses move products improve operations and maximize productivity.
Today were one of the Southeasts leading material handling providers with 11 locations across North Carolina South Carolina Tennessee Virginia Georgia and Alabama.
As the exclusive Linde Material Handling partner across much of our footprint were helping customers leverage the latest advancements in equipment automation fleet management and warehouse technology.
At WMH we dont just fill positionswe develop careers.
We invest in training mentorship leadership development and internal advancement because we believe our people are our greatest competitive advantage.
What We Offer
Health & Wellness
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Short-Term & Long-Term Disability Coverage
Financial Benefits
- Competitive Compensation
- 401(k) with Company Match
- Profit Sharing Opportunities
Time Off
- Paid Time Off
- Paid Holidays
Career Development
- Internal Promotion Opportunities
- Leadership Development Programs
- Technical Training
- Professional Development
- Mentorship & Career Growth
Additional Benefits
- Cell Phone Allowance
- Employee Recognition Programs
- Team-Oriented Culture
- Long-Term Career Stability
- Growing Organization with Advancement Opportunities
Who Succeeds Here
The people who thrive at WMH are organized dependable customer-focused and committed to helping their team succeed.
- They enjoy solving problems.
- They communicate effectively.
- They take ownership.
- They embrace continuous improvement.
And they want to build a long-term career with a company thats growing and investing in its people.
Ready to Build a Career Beyond the Job
At WMH were committed to developing peoplenot just filling positions.
If youre looking for an opportunity where your experience is valued your contributions matter and your career can continue growing wed love to hear from you.
Apply today and discover whats possible with WMH Solutions.
Required Experience:
IC
About Company
Explore Wheeler Material Handling for innovative solutions in new, used, and rental equipment. Enhance your fleet with our top-tier material handling products and services.
