Service Operations Supervisor

Benefits:

Signode offers a comprehensive benefits package to full-time employees which includes health dental vision 401k paid time off life insurance wellness perks and more. Benefits begin the month following the hire date.

Salary:

The annual salary for this position ranges from 57500 - $72000 and varies based on specific responsibilities and geographic location. Starting annual salary within this range will be determined based on the candidates experience qualifications and/or skillset. 

Summary:

The Service Operations Supervisor is responsible for leading and overseeing service administration and coordination functions to ensure efficient accurate and scalable execution of service operations. This includes ownership of service request processing scheduling coordination administrative workflows and billing support across the Service organization.

This role provides direct leadership across Service Account Coordinators and Field Service Administrative Support roles ensuring consistent execution workload balance and accountability for operational performance. The Supervisor evaluates team structure processes and system utilization to drive standardization efficiency and improved service delivery. 

A key focus of this role is optimizing Microsoft Dynamics 365 (D365) Field Service to improve workflow automation data accuracy reporting visibility and overall operational effectiveness.

Essential Functions:

• Provide day-to-day leadership and direct management of Service Account Coordinators and Field Service Administrative Support staff
• Lead coach and develop team members driving accountability for performance workload balance and service execution quality
• Ensure appropriate staffing coverage and alignment of responsibilities across service administration functions
• Own and oversee end-to-end service administration workflows including service request lifecycle scheduling coordination billing support and administrative execution
• Ensure consistent accurate and timely execution across all service processes aligned with business priorities
• Balance workload across team members to support efficient service delivery and operational responsiveness
• Own and manage key operational performance metrics (e.g. service request cycle time scheduling efficiency billing accuracy backlog resolution)
• Drive accountability for performance outcomes and continuous improvement across service administration functions
• Monitor performance trends and implement corrective actions to improve service levels and operational efficiency
• Evaluate workflows team structure and processes to identify inefficiencies and improvement opportunities
• Drive continuous improvement initiatives to enhance standardization scalability and execution efficiency for Reliability Services
• Reduce manual work through process enhancement and workflow optimization
• Serve as the functional lead for Microsoft Dynamics 365 (D365) Field Service
• Drive system adoption data quality and effective utilization across service administration roles
• Identify and implement system enhancements automation opportunities and workflow improvements to support operational performance
• Ensure system data integrity and alignment with operational reporting needs
• Partner with Field Service Customer Service Sales Supply Chain and other internal teams to align priorities and support successful service execution
• Ensure coordination across functions to minimize service delays and support customer commitments
• Act as escalation point for operational workflow and system-related issues ensuring timely resolution and minimal disruption to service execution
• Support resolution of complex coordination issues impacting scheduling service delivery or administrative processes
• Oversee reporting processes to ensure accuracy visibility and usability of service-related data
• Provide insights and recommendations to leadership based on performance trends and operational metrics

Qualifications :

Education:

High School Diploma or GED required. Bachelors degree preferred (Business Operations or related field)

Experience:

• 5 years of experience in service operations customer service or field service support
• Previous leadership or supervisory experience preferred
• Demonstrated ability to manage team performance workflows and cross-functional coordination
• Experience improving processes and driving operational efficiency
• ERP and service management system experience required (e.g. Microsoft Dynamics 365 Field Service)

Functional Success Drivers: These competencies are what we require for an individual to be successful in this role.

• People Leadership & Team Development
• Performance Management & Accountability
• Problem Solving
• Process Improvement Mindset
• Communication
• Organizational & Coordination Skills

Additional Information :

All your information will be kept confidential according to EEO guidelines.

The Company does not sponsor for employment-based visas for this position now or in the future.

Reasonable Accommodation Statement

To perform this job successfully the individual must be able to perform each essential duty satisfactorily.  Reasonable Accommodations may be made to enable qualified individuals with disabilities.

Signode is committed to providing equal opportunities to all qualified applicants including providing reasonable accommodations during our recruiting process. If you need any assistance or accommodation in applying for this position please contact us at

The Company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employees ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions responsibilities skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment and the Company reserves the right to change this job description and/or assign tasks for the employee to perform as the Company may deem appropriate.

Signode participates in E-Verify and will provide the Department of Homeland Security your Form I-9 information to confirm your authorization to work in the United States.

Signode Industrial Group LLC is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability or protected veteran status.

Remote Work :

No

Employment Type :

Full-time