Senior Technical Writer

Senior Technical Writer

Location: San Jose CA (Hybrid: 3 days onsite / 2 remote)
Duration: Contract (1-2 yrs)

Key Responsibilities

• Develop and maintain high-quality product documentation for Cisco Security solutions (e.g. architecture guides admin guides APIs workflows)
• Translate complex security and networking concepts into clear structured and user-friendly content
• Leverage AI tools within the authoring lifecycle (drafting summarization validation content reuse and QA)
• Own structured documentation frameworks using XML Markdown and reusable content models
• Collaborate cross-functionally with engineering product management and SMEs to gather inputs and validate accuracy
• Manage documentation in version-controlled environments (Git) and contribute to modern doc pipelines
• Continuously improve documentation workflows by incorporating automation AI tooling and best practices
• Ensure content aligns with internal standards style guides and product release timelines

Required Qualifications

• 5 years of technical writing experience in enterprise technology (security networking cloud or infrastructure)
• Demonstrated experience integrating AI into content creation workflows (not theoretical-practical usage required)
• Strong experience with structured authoring (XML DITA or similar frameworks)
• Proficiency in key tools:
  • Oxygen XML Editor
  • Markdown
  • VS Code
  • Git
• Experience writing for security or cloud-delivered platforms
• Ability to quickly understand and document complex distributed systems and architectures
• Strong stakeholder communication skills and ability to work with technical SMEs

Preferred Qualifications

• Experience documenting Cisco or similar enterprise security platforms
• Familiarity with AI-assisted tools (e.g. Codex LLM-driven authoring tools content automation platforms)
• Knowledge of modern documentation practices such as:
  • Docs-as-code
  • Content modularization
  • API documentation standards
• Background in network security SSE or zero trust architectures