Senior Technical Support Specialist

We are seeking Senior Technical Support Specialist to provide advanced macOS Jamf and mobile device support across enterprise environments delivering exceptional white-glove service to executives senior leadership and VIP stakeholders. This role ensures optimal performance security and usability of Apple endpoints and mobility platforms while maintaining a professional concierge-level support experience that prioritizes responsiveness discretion and technical excellence.

Key Responsibilities

• Deliver highly responsive concierge-level support for VIPs including executives government leadership directors and mission-critical personnel.
• Provide efficient in-person and remote assistance with minimal disruption to VIPs schedules and responsibilities.
• Perform tailored device setups personalized configurations and rapid issue resolution.
• Maintain a professional demeanor exceptional communication and the ability to translate technical issues into clear non-technical explanations.
• Maintain accurate ticketing documentation SOPs and knowledge articles related to Apple device and mobility support.
• Escalate security or operational risks proactively; collaborate with engineering to drive resolution.

Required Qualifications:

• Bachelors degree in a related field with 4 years or relevant experience or 8 hours of applicable experience in lieu of a degree.
• Hands-on experience with MacBooks and Apple mobile devices.
• Basic understanding of Apple hardware macOS internals SSO MDM certificates networking and endpoint security.
• Proven experience delivering high-touch white-glove support to VIPs or executive leadership.
• Ability to handle sensitive information with confidentiality and professionalism.
• Strong customer service communication and problem-solving skills; ability to de-escalate issues calmly and effectively.
• Must be eligible to obtain a Department of Homeland Security EOD clearance ( Requirements 1. US Citizenship 2. Favorable Background Investigation)

Preferred Qualifications:

• Experience with ServiceNow.
• Jamf 200 300 or 400 certification(s).
• Apple ACSP or ACTC certification.
• Experience in federal environments or organizations with strict security requirements.
• Familiarity with Zero Trust NIST 800-53 controls endpoint hardening and mobile security frameworks.

Formed through the strategic union of Sev1Tech and ERT Entarian is a premier provider of mission-critical engineering and technology solutions. Founded on a legacy of excellence dating back to 1993 Entarian is a product of an evolved and fully diversified engineering and federal technology leader. From deep space to defense and civilian missions Entarian delivers secure mission-aligned digital solutions that drive national resilience and operational effectiveness. We dont just support modernization; we define it.

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Entarian is anEqual Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex pregnancy sexual orientation gender identity national origin age protected veteran status or disability status.