Senior Solutions Consultant – Order Management (Telecom)

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Team Overview

Role Overview and Core Responsibilities

• Lead the end-to-end deployment and implementation of complex order management solutions for telecommunications customers ensuring alignment with business requirements and successful delivery
• Serve as a trusted advisor to customers providing guidance on industry best practices for Access and Voice service ordering and system utilization
• Configure and tailor TransUnion Order Management solutions to meet unique customer environments and business needs
• Own customer relationships throughout implementation including leading project kickoff calls facilitating weekly status updates and driving delivery milestones
• Act as a liaison between customers Product Management and Account teams to manage enhancements prioritize needs and align solutions with product capabilities
• Manage multiple concurrent projects or large-scale deployments balancing priorities across customers timelines and internal stakeholders
• Participate in testing validation and go-live activities to ensure seamless transitions and successful solution adoption
• Identify opportunities for optimization enhancements and additional value creation to support customer success and business growth
• Contribute to internal knowledge sharing and continuous improvement initiatives across processes tools and delivery approaches
• Maintain a deep understanding of customer workflows upstream/downstream impacts and system functionality to drive informed decision-making
• Travel may be required to support customer engagements and internal collaboration at TransUnion offices.

Required Knowledge and Experiences

• 10 years of experience in telecommunications specifically within Access Services Local Services and/or Number Portability with direct application to order management solutions
• Demonstrated experience leading customer-facing implementations or deployments of complex software solutions with the ability to manage project lifecycles from initiation through delivery
• Strong functional understanding of order management systems and workflows including how and why processes operate within telecommunications environments
• Proven ability to manage customer relationships and lead structured engagements (e.g. project kickoffs status calls business reviews) ensuring clarity alignment and delivery success
• Experience working within cross-functional environments partnering with Product Sales and customer stakeholders to drive outcomes and resolve issues

Required Technical Skills

• Experience configuring or implementing order management or workflow-based systems within telecommunications environments
• Proficiency with Microsoft Office tools including Excel PowerPoint Word and Outlook to support documentation communication and stakeholder reporting
• Ability to analyze and interpret workflow processes and system behaviors to support implementation troubleshooting and optimization
• Familiarity with telecommunications ordering frameworks including Access Services Request (ASR) and/or Local Service Request (LSR) processes

Were also looking for the preferred skills below. Whether you are proficient or could use some brushing up were happy to support your career development and growth in:

• Experience across both ASR and LSR domains with the ability to bridge knowledge across multiple ordering frameworks
• Background working on both the customer/client side and solution provider/vendor side of telecommunications implementations
• Strong learning agility and curiosity with a demonstrated desire to expand technical and functional expertise into adjacent areas
• Experience supporting large-scale or enterprise customer deployments with multiple stakeholders and complex requirements
• Ability to identify process improvements and recommend enhancements that drive efficiency scalability and customer value

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Benefits that support every part of your life:

At TransUnion we design benefits to help youfeel well do well and plan wellfrom day one.

For Your Health: Enjoyday-one eligibilityfor medical dental and vision coverage plus supplemental plan options. Spousal domestic partner and other eligible dependent coverage is available on select plans. Choose taxadvantagedHSAandFSAaccounts to make everyday care more affordable.

For Your Protection: Weve got your back withcompanypaid basic life and AD&D optionalvoluntary life and AD&Dfor you and your family andshort and longterm disability. You can also opt into alegal planpet insurance andtravel accident coverage.

For Your Family: Fromadoption assistance and fertility planning coveragetocaregiver support were here for every chapter. AccessDependent Care FSA for possibility of an employer match a andup to 12 weeks of paid parental leavewith eligibility for a thoughtful gradual return.

For Your Future: Build toward whats next with our401(k) with employer matchandEmployee Stock Purchase Plan (ESPP). Tapfinancial wellness resourcescareer coaching and optionallongterm care insuranceto plan confidently.

For You: Grow and recharge withtuition reimbursementflexible time off for exempt employees or paid time off for nonexempt employees up to 12 paid holidays per year commuter benefits employeediscountscharitable gift matching andpaid volunteer time off plus corporate volunteer events that make it easy to give back.

For Your Wellness: Access24/7 supportincluding professionaltherapycoaching and emotional wellbeing programs alongside guided meditation and resources that supportphysical mental social and financial wellness.

We are committed to being a place where diversity is not only present it is embraced. As an equal opportunity employer all qualified applicants will receive consideration for employment without regard to race color religion sex national origin age disability status veteran status genetic information marital status citizenship status sexual orientation gender identity or any other characteristic protected by law. Additionally in accordance with Section 503 of the Rehabilitation Act of 1973 and the Vietnam Era Veterans Readjustment Assistance Act of 1974 TransUnion takes affirmative action to employ and advance in employment qualified individuals with a disability and protected veterans in all levels of employment and develops annual affirmative action plans. Components of TransUnions Affirmative Action Program for individuals with disabilities and protected veterans are available for review to any associate or applicant for employment upon request by contacting .

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law including the Los Angeles County Fair Chance Ordinance for Employers the San Francisco Fair Chance Ordinance Fair Chance Initiative for Hiring Ordinance and the California Fair Chance Act.

Adherence to Company policies sound judgment and trustworthiness working safely communicating respectfully and safeguarding business operations confidential and proprietary information and the Companys reputation are also essential expectations of this position.

TransUnion Overview:

At TransUnion we encourage and are committed to creating a real positive impact and shared sense of purpose within our Workforce for Good which empowers our people to grow innovate and contribute to a better future for our communities and customers. We strive to build an environment where our associates are in the drivers seat of their professional development while having access to help along the way. We recognize that success comes when our associates thrive both professionally and personally; thats why we prioritize work/life flexibility and offer resources for our teams across the globe to collaborate and drive excellence.

Be a part of our Workforce for Good youll work with great people pioneering products and cutting-edge technology.

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