Senior Principal Agentic Technologist
Job Location:
Job Location:
Seattle, WA - USA
Monthly Salary:
Not Disclosed
Monthly Salary:
Posted on:
14 days ago
Posted on:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
ABOUT ARTERA
Our Mission: Make healthcare #1 in customer service.
What We Deliver: Artera is an agentic company strengthening how healthcare providers communicate and care for patients. As an agentic partner we bring over a decade of healthcare experience to address urgent workflows from day one and build custom solutions as healthcare providers needs evolve. Trusted by 1000 specialties FQHCs health systems and federal agencies Artera strengthens and protects and enhances patient relationships across every interaction - from intake and scheduling to referral management post-visit care and more.
Our award-winning culture:Our award-winning culture: Since founding in 2015 Artera has consistently been recognized for its innovative technology business growth and named a top place to work. Examples of these accolades include: Inc. 5000 Fastest Growing Private Companies (); Deloitte Technology Fast 500 (); Built In Best Companies to Work For ( 2026). Artera has also been recognized by Forbes as one of Americas Best Startup Employers Newsweek as one of the Worlds Best Digital Health Companies and named one of the top 44 Startups to Bet your Career on in 2024 by Business Insider.
Applicants must be currently authorized and have the ability to provide proof of full-time long-term authorization to work in the United States. We are unable to provide visa sponsorship or support visa transfers now or in the future.
ABOUT THE OPPORTUNITY
We are building the next generation of Arteras platform creating custom agentic workflows purpose-built for healthcare. This is a foundational technical leadership role: you will define how we design build secure and operate AI agents at scale and you will establish the patterns and practices that enable multiple teams of customer-facing builders to deliver with speed consistency and confidence.
As a Senior Principal Agentic Technologist you will report directly to the CTO and operate as the technical authority across Arteras engineering organization. You will shape our architecture influence our product experience and raise the bar for every builder at Artera.
Key Responsibilities
Agent Architecture & Design
- Define Arteras reference architecture for AI agents
- Establish design patterns for multi-agent orchestration tool use memory management and human-in-the-loop workflows tailored to healthcare operations
- Own technical decisions on agent decomposition communication patterns and failure handling for mission-critical healthcare workflows
- Evaluate and integrate emerging agentic AI capabilities as they become available
- Drive continuous improvements to Arteras operational excellence and security posture
Scale-Out Enablement for Builder Teams
- Design and maintain the AI development infrastructure including AI coding skills structured memory MCP server tooling and cross-customer pattern libraries that enables multiple teams to build customer-specific agent workflows independently and consistently
- Work backwards from customer outcomes: design and consume production evaluation systems that measure how agents actually perform for each customer derive actionable insights from those evaluations and feed improvements back into shared development infrastructure as codified best practices
- Codify proven agent development patterns (intent expression evaluation-driven development semantic data discovery) into reusable templates and golden paths that keep pace with industry prescriptive guidance
- Define the boundaries between shared platform capabilities (security compliance observability evaluation frameworks) and team-owned customization layers (per-customer prompts tools orchestration)
- Establish knowledge-compounding mechanisms so that what one team discovers or what production evaluation reveals reaches every other team through structured repositories automated pattern discovery and contextual delivery at the moment of relevance
- Provide architectural mentorship and review that ensures teams build agents using intent-based design rather than procedural encoding and that evaluation criteria are defined before agent construction begins
Security Shift-Left by Default
- Embed security into the earliest stages of the development lifecycle through automated threat modeling policy-as-code and secure-by-default infrastructure patterns
- Define guardrails for agent permissions data access scoping and least-privilege execution in multi-tenant healthcare environments
- Own the security architecture for agent-to-agent communication secrets management and PHI handling within agentic workflows
- Partner with security and compliance teams to ensure agent behaviors remain auditable and aligned with healthcare data protection requirements
Observability & Operability
- Design observability architecture for agentic systems tracing agent reasoning chains monitoring tool invocations and measuring outcome quality
- Define SLOs error budgets and operational runbooks for agent-powered workflows
- Establish patterns for graceful degradation circuit breaking and fallback behaviors in agent systems
- Design evaluation frameworks that measure agent effectiveness from the customers perspective not just system health but whether patients achieved their intended outcomes (appointment scheduled question answered referral completed)
- Close the feedback loop between production evaluation insights and development practices ensuring that patterns which improve customer outcomes are systematically propagated to all builder teams
- Ensure operational readiness criteria are met before any agent workflow reaches production
DevOps & Engineering Excellence
- Raise the bar on CI/CD practices: define pipeline standards deployment strategies and infrastructure-as-code patterns for agent workloads
- Drive adoption of trunk-based development automated testing (unit integration end-to-end agent evaluation) and continuous deployment
- Establish engineering quality standards including code review expectations architecture decision records and technical debt management
- Define and maintain AI-assisted development workflows including structured project memory tool-augmented sessions and automated pattern delivery that accelerate onboarding and reduce tribal knowledge dependencies
- Mentor engineers across the organization conduct architecture reviews and build a culture of operational ownership
Technical Leadership & Strategy
- Serve as Arteras primary technical liaison with critical external vendors maintaining alignment with their roadmap and prescriptive guidance
- Influence product strategy with a deep understanding of what agentic AI can deliver for healthcare operations
- Make high-judgment calls on build-vs-buy technology selection and architectural trade-offs
- Represent Arteras technical vision externally through publications conference talks and community engagement
Basic Qualifications
- 12 years of software engineering experience with increasing scope and technical leadership responsibility
- Deep expertise in distributed systems design building and operating large-scale highly available fault-tolerant services
- Extensive hands-on experience with AWS services (compute networking identity databases serverless AI/ML)
- Demonstrated ability to define and drive technical strategy across multiple engineering teams
- Track record of designing platform-level abstractions that enable other teams to deliver independently
- Experience establishing and scaling DevOps CI/CD and infrastructure-as-code practices across an engineering organization
- Strong written and verbal communication skills with the ability to influence without authority at all organizational levels
Preferred Qualifications
- Experience with AI/ML systems in production particularly LLM-based applications agent frameworks or multi-agent orchestration
- Familiarity with AWS AgentCore Amazon Bedrock or equivalent agent infrastructure platforms
- Healthcare industry experience including HIPAA compliance BAA requirements and PHI data handling in cloud environments
- Background in platform engineering for multi-tenant SaaS products
- Experience with security architecture in regulated industries threat modeling policy-as-code zero-trust patterns
- Experience designing evaluation and feedback systems for AI/ML applications that connect production performance back to development practices
- History of publishing technical content speaking at conferences or contributing to open-source projects
$220000 - $300000 a year
Compensation for this role is made up of a base salary with the possibility to earn an additional 20% of your base salary through our bonus structure. This position also will be eligible for equity in the form of stock options.
OUR APPROACH TO WORK LOCATION
At Artera we believe the best work happens when people are truly connected. Our AI services model has shown whats possible when small focused teams move fast together the speed of collaboration pace of career growth and quality of what we build can become stronger when teams share space. As we grow we want every new teammate to feel part of an in-person community from day one.
Thats why we are focusing our U.S. hiring in three cities where we are investing in offices and building strong local teams:
- Santa Barbara CA (Our HQ)
- Seattle WA
- Kansas City KS/MO
Unless a roles posting states otherwise new U.S. roles are based in one of these three cities and candidates should reside in (or be willing to relocate to) one of these areas. Each location follows an in-person schedule that reflects how our local teams work best; well walk you through what to expect for your specific role and city during the interview process.
Focusing on offices and hiring in a few locations rather than spreading thin across many cities lets us invest deeply in each one so every team has real community mentorship and momentum in person.
WORKING AT ARTERA
Company benefits- Full health benefits (medical dental and vision) flexible spending accounts company paid life insurance company paid short-term & long-term disability company equity voluntary benefits 401(k) and more!
Career development - Manager development resources employee development funds
Generous time off- Company holidays Winter & Summer break and flexible time off
Employee Resource Groups (ERGs)- We believe that everyone should belong at their workplace. Our ERGs are available for identifying employees or allies to join.
EQUAL EMPLOYMENT OPPORTUNITY (EEO) STATEMENT
Artera is an Equal Opportunity Employer and is committed to fair and equitable hiring practices. All hiring decisions at Artera are based on strategic business needs job requirements and individual qualifications. All candidates are considered without regard to race color religion gender sexual orientation gender identity national origin age disability genetics protected veteran status or any other protected status.
In compliance with federal law all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.
Artera is committed to providing employees with a work environment free of discrimination and harassment; Artera will not tolerate discrimination or harassment of any kind. Artera provides reasonable accommodations for applicants and employees in compliance with state and federal laws. If you need an accommodation please reach out to emailprotected.
DATA PRIVACY
Artera values your privacy. By submitting your application you consent to the processing of your personal information provided in conjunction with your application. For more information please refer to our.
SECURITY REQUIREMENTS
All employees are responsible for protecting the confidentiality integrity and availability of the organizations systems and data including safeguarding Arteras sensitive information such as Personal identifiable Information (PII) and Protected Health Information (PHI). Those with specific security or privacy responsibilities must ensure compliance with organizational policies regulatory requirements and applicable standards and frameworks by implementing safeguards monitoring for threats reporting incidents and addressing data handling risks or breaches.
We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.
Required Experience:
Staff IC
About Company
Streamline care, automate workflows, and improve access with a secure patient communication platform built for federal healthcare—powered by Artera Harmony.
