Senior Manager Training

Career Area:

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar yourejoining a global team who cares not just about the work we do but also about each other. We are the makers problem solvers and future world builders who are creating stronger more sustainable communities. We dontjust talk about progress and innovation here we make it happen with our customers where we work and live. Together we are building a better world so we can all enjoy living in it.

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar youre joining a global team who care not just about the work we do but also about each other. We are the makers problem solvers and future work builders who are creating stronger more sustainable communities. We dont just talk about progress and innovation here we make it happen with our customers where we work and live. Together we are building a better world so we can all enjoy living in it.

OurProduct Support and Logistics Division (PSLD)is one of the most innovative divisions within PSLD as within all of Caterpillar our priority is ourcustomers and helping them build a better world. We touch nearly everyelement of the services value stream. PSLD is responsible for Aftermarket Parts DistributionofCat Parts Integrated Logistics and Global Services supporting Caterpillar dealers and customers. Our teams work together in critical areas that leverage digital capabilities technology and operational excellence.

The Peoria Learning Center Training Manager isresponsible for thedevelopment anddelivery of effective service training coursesprogramsand curriculumsfor the Power & Energy industry segments.

Additional Information:

• Location: Peoria IL (United States)
• Required Travel: Up to 20% (Domestic & International)
• Relocation Assistance Offered: None.
• US Work Sponsorship Offered: None.

What You Will Do:

Managethe daily operations of the Peoria Learning Center

Overseeservice trainingdeliverables that enabledealer technician capacity and capability plans for the Power & Energy industries(namely Electric Power)

Develop long-term training strategies including ongoing needs assessments communication and feedback processes; promoting the value of training.
Leadtheservicetraining delivery team; collaboratewith theinstructionaldesign team; manageexternal training vendors/contractors and platformsas necessary.
Monitor training and development trends and current training programs and recommend necessary improvements; developing best practices documentation.
Partnerwith leadersandconsultants to identify skill gaps through training needs analysis and oversee training development delivery and evaluation.

What You Have (Basic Requirements):

Customer Focus:Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.

Service Excellence:Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.

Consulting:Knowledge of techniques roles and responsibilities in providing technical or business guidance to clients both internal and external; ability to apply consulting knowledge appropriately.

Decision Making and Critical Thinking:Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.

Effective Communications:Understanding of effective communication concepts tools and techniques; ability to effectively transmit receive and accurately interpret ideas information and needs through the application of appropriate communication behaviors.

Problem Solving:Knowledge of approaches tools techniques for recognizing anticipating and resolving organizational operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.

Relationship Management:Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients vendors and peers.

Training Operations:Knowledge of training processes and procedures; ability to implement training related tasks and programs to ensure smooth daily and strategic training operations.

What Will Set You Apart (Top Candidates Will Have):

• Leadership experience
• Demonstrated ability to influence through strong relationships
• Operational background and/ or relevantexperience
• Strong understanding of Product SupportandCustomer Service Experience
• Bachelors degreeor equivalent work experience

What You Will Get:

Youll have the opportunity to work with dealers and multiple teams across Caterpillar (Cat Trade COE Cat Insurance Services Cat Legal Division Compliance and Distribution Services Divisions) to mitigate risk and ensure all aspects of warranty claiming comply with applicable regulations.

Through it allweareone team creating and delivering world-class components and solutions superior to the more about theCaterpillarExperience.

About Caterpillar:

Caterpillar Inc. is the worlds leading manufacturer of construction and mining equipment off-highway diesel and natural gas engines industrial gas turbines and diesel-electric locomotives. For nearly 100 years weve been helping customers build a better more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services backed by our global dealer network provide exceptional value that helps customers succeed.

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Summary Pay Range:

Compensation and benefits offered may vary depending on multiple individualized factors job level market locationjob-related knowledge skills individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.

Benefits:

Subject to plan eligibility terms and guidelines. This is a summary list of benefits.

• Medical dental and vision benefits*

• Paid time off plan (Vacation Holidays Volunteer etc.)*

• 401(k) savings plans*

• Health Savings Account (HSA)*

• Flexible Spending Accounts (FSAs)*

• Health Lifestyle Programs*

• Employee Assistance Program*

• Voluntary Benefits and Employee Discounts*

• Career Development*

• Incentive bonus*

• Disability benefits

• Life Insurance

• Parental leave

• Adoption benefits

• Tuition Reimbursement

* These benefits also apply to part-time employees

Posting Dates:

Any offer of employment is conditioned upon the successful completion of a drug screen.

Caterpillar is an Equal Opportunity Employer Including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply.

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