Senior Manager – Site Reliability Engineering (SRE)

Job Description

Role Summary

We are seeking a Senior Manager of Site Reliability Engineering (SRE) to help drive the activation structure and scaling of SRE practices across the Financial Services & Innovation (FS&I) organization.

This role is responsible for establishing operational discipline driving adoption of SRE standards and aligning application teams Production Support Engineering (PSE) and platform teams to a consistent reliability model.

The ideal candidate brings a combination of technical depth organizational leadership and execution rigor with proven experience implementing SRE practices in complex enterprise environments.

Key Responsibilities

SRE Activation & Operating Model

• Drive adoption of the SRE operating model across application teams

• Establish clarity in roles between:

• SRE

• Production Support Engineering (PSE)

• Application teams

• Ensure SRE practices are embedded into the development lifecycle not treated as post-production activities

Reliability Standards & Governance

• Define and enforce:

• SLIs SLOs and Error Budgets

• Production readiness criteria

• Reliability best practices

• Lead SLO adoption and compliance reviews across the organization

• Establish governance frameworks to ensure consistent application of standards

Cross-Team Coordination & Enablement

• Partner with:

• Application product teams

• Production Support Engineering (MG team)

• Platform / Infrastructure / Observability teams

• Drive alignment and reduce friction between engineering and operations

• Ensure clear handoffs escalation models and operational ownership

Observability & Monitoring Strategy

• Lead adoption of centralized observability standards across:

• Metrics

• Logging

• Tracing

• Align tooling (AppDynamics Splunk Prometheus etc.)

• Ensure monitoring and alerting are SLO-driven and actionable not noise-based

Incident Management & Continuous Improvement

• Partner with PSE to strengthen:

• Incident management processes

• RCA (Root Cause Analysis) standards

• Drive identification of patterns and systemic issues

• Ensure learnings translate into engineering improvements and automation

Automation & Reliability Engineering

• Identify opportunities to:

• Reduce manual operational work

• Improve system resilience

• Enable self-healing capabilities

• Promote a culture of engineering over reaction

Reporting & Organizational Insight

• Define and track reliability metrics across FS&I

• Build reporting that provides visibility into:

• System health

• Incident trends

• SLO performance

• Translate technical data into actionable business insights

Required Qualifications

• 10 years in engineering operations or SRE roles

• 5 years leading SRE platform or reliability-focused teams

• Proven experience implementing SRE practices at scale (SLIs SLOs error budgets)

• Strong background in cloud environments (AWS Azure GCP)

• Hands-on experience with observability tools (Splunk AppDynamics Prometheus etc.)

• Experience in incident management and production operations at scale

• Ability to operate effectively in high-pressure and complex enterprise environments

Preferred Qualifications

• Experience driving organizational transformation (not just technical implementation)

• Strong understanding of CI/CD DevOps and automation practices

• Experience working in regulated or large enterprise environments

• Familiarity with AIOps or advanced automation strategies

Key Success Indicators

• Increased adoption of SLOs and reliability standards

• Reduction in high-severity incidents over time

• Improved MTTR and operational efficiency

• Increased adoption of standardized observability practices

• Reduction in reactive ticket-driven work across teams

• Clear alignment between SRE PSE and application teams

Core Competencies

• Strategic thinking with strong execution focus

• Ability to drive alignment across multiple teams and stakeholders

• Strong communication and influence skills

• Bias toward structure clarity and accountability

• Ability to operate with urgency and discipline in complex environments