Senior Manager, Learning Systems, Intelligence & Analytics

Who are we

A place where bold ideas are welcomed human connection is valued and everyone has the opportunity to shape their future.

A career at Equinix means being at the center of shaping what comes next and amplifying customer value through innovation and work across teams influence key decisions and help shape the path forward. Youll find belonging purpose and a team that welcomes youbecause when you feel valued youre empowered to do your best work.

Job Summary

The Senior Manager Learning Technologies is an individual contributor responsible for the strategy design development integration and operation of the technology ecosystem supporting the Global Operations Academy (GOA). This role ensures that GOA has secure scalable reliable and innovative technical capabilities to develop publish deliver measure and continuously improve learning globally. The Senior Manager partners with GOA learning professionals Equinix enterprise technology teams business stakeholders and external vendors to translate learning and operational requirements into effective technical solutions.

The role oversees learning platforms content development and publishing technologies data collection and integration learning intelligence artificial intelligence tools vendor-provided capabilities and the technology supporting GOA learning labs. This role also leads the development of learning intelligence dashboards and analytical solutions that provide actionable insights into system performance learner engagement learning efficacy product performance lab utilization and business impact. The Senior Manager ensures GOA solutions align with Equinix enterprise architecture security privacy accessibility data governance and technology standards.

Responsibilities

Learning Technology Strategy and Operations

• Define and execute the Global Operations Academy (GOA) learning technology strategy and multi-year roadmap aligned with organizational priorities and emerging technologies.
• Lead the learning technology ecosystem including LMS digital learning platforms content tools analytics AI and simulation technologies.
• Establish scalable standards governance and processes for technology operations and content lifecycle management ensuring platform performance security reliability user support and adoption.

Learning Intelligence Data and Analytics

• Develop and lead the GOA learning intelligence and analytics strategy delivering actionable insights through dashboards reporting and performance measurement frameworks.
• Establish KPIs data governance standards and reporting practices to ensure trusted learning analytics.
• Partner with business and learning leaders to measure learning effectiveness workforce readiness and business impact identifying trends risks and opportunities for data-informed improvement.

Artificial Intelligence and Learning Innovation

• Lead the responsible adoption of AI automation and emerging learning technologies implementing solutions that improve productivity personalization accessibility and learning outcomes.
• Establish governance and evaluation criteria for AI-enabled solutions partnering with technology privacy security and legal teams to ensure compliant use and lead innovation pilots.

Enterprise Integration and Compliance

• Serve as GOAs primary partner for enterprise learning technologies driving integration of learning technologies and data with enterprise systems and processes.
• Define scalable interoperable architectures that comply with enterprise architecture security privacy accessibility and governance standards reducing duplication by leveraging enterprise capabilities.

Learning Labs Simulations and Operational Technology

• Lead the technology strategy and evolution of global learning labs and simulation environments improving utilization effectiveness measurement and scalability.
• Partner with operational and technical stakeholders to expand experiential learning deploying technologies such as remote labs digital twins and AI-enabled simulations and using learner and operational data to enhance outcomes.

Vendor Contract and Financial Management

• Lead the evaluation selection implementation and management of learning technology vendors including relationships contracts licensing and service performance in partnership with procurement legal finance security and privacy teams.
• Oversee budgets forecasts and investment planning driving cost optimization vendor consolidation and return on investment.

Leadership and Business Partnership

• Lead coach and develop teams responsible for learning systems analytics integrations and innovation fostering a culture of accountability continuous improvement and data-driven decision-making.
• Build partnerships across Global Operations HR enterprise technology and business stakeholders translating business and learning needs into scalable technology and analytics solutions.
• Communicate complex technical concepts to technical and non-technical audiences and influence stakeholders to adopt common standards platforms and data practices.

Qualifications

Required Qualifications

• Typically 10 years of relevant experience in learning technology enterprise platforms data and analytics educational technology product management technology operations or a related discipline
• Demonstrated experience designing implementing integrating or operating enterprise technology platforms
• Experience with learning management systems learning record stores learning portals content-authoring and publishing technologies or comparable digital platforms
• Experience developing dashboards reporting environments data models KPIs or business intelligence solutions
• Experience integrating data from multiple platforms and establishing data definitions standards and quality controls
• Experience managing third-party technology vendors contracts implementations licensing and service performance
• Experience leading complex cross-functional technology programs or product portfolios in a global organization.

Preferred Qualifications

• Bachelors degree in information systems computer science data analytics educational technology learning technologies engineering business or a related field
• Advanced degree or relevant technical data product management or learning technology certification
• Experience within data center operations critical infrastructure engineering telecommunications technical workforce development or a comparable operational environment
• Experience with xAPI SCORM learning analytics learning experience platforms skills data or learning interoperability standards
• Experience with business intelligence and data visualization platforms
• Experience developing simulations virtual labs digital twins immersive learning augmented reality or virtual reality solutions
• Experience supporting learning labs technical training facilities equipment-based training or hands-on operational learning
• Experience operating learning technologies across multiple countries languages regions and regulatory environments
• Knowledge of modern software development product management service management and change-management practices.

The targeted pay range for this position in the following location is / locations are:

United States - Dallas Infomart Office DAI : 138000 - 208000 USD / Annual

United States - Seattle Office SES : 153000 - 229000 USD / Annual

United States - Seattle Office SEO : 153000 - 229000 USD / Annual

Our pay ranges reflect the minimum and maximum target for new hire pay for the full-time position determined by role level and location.The pay range shown is based on our compensation structure in place at the time of posting and may be updated periodically based on business needs. Individual pay is based on additional factors including job-related skills experience and relevant education and/or training.

The targeted pay range listed reflects the base pay only and does not include bonus equity or benefits. Employees are eligible for bonus and equity may be offered depending on the position.

Equinix Benefits

As an employee you become important to Equinixs success. We ensure all your benefits are in line with our core values: competitive inclusive sustainable connected and efficient. We keep them competitive within the current marketplace to ensure were providing you with the best package possible. So wherever you are in your career and life youll be able to enhance your experience and bring your whole self to work.

Employee Assistance Program: An Employee Assistance program is available to all employees.

US Benefits: - Insurance: You may enroll in health life disability and voluntary plans that are designed for you and your eligible family members. - Retirement: You and Equinix may contribute to a retirement plan to help you plan for your financial future. - Paid Time Off (PTO) and Paid Holidays: You will receive an accrued amount of PTO each pay period along with various paid holidays for you to rest and recharge. Eligibility requirements apply to some benefits. Benefits are subject to change and may be subject to specific plan or program terms.

Equinix is committed to ensuring that our employment process is open to all individuals including those with a disability. If you are a qualified candidate and need assistance or an accommodation please let us know by completing this form.

Equinix is an Equal Employment Opportunity and in the U.S. an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race color religion creed national or ethnic origin ancestry place of birth citizenship sex pregnancy / childbirth or related medical conditions sexual orientation gender identity or expression marital or domestic partnership status age veteran or military status physical or mental disability medical condition genetic information political / organizational affiliation status as a victim or family member of a victim of crime or abuse or any other status protected by applicable law.

We use artificial intelligence in our hiring process. Learn more here.

This posting is for a backfill position meaning it is to fill an existing vacancy within our organization.