Senior Infrastructure and Network Analyst

Location: Based in New York or New Jersey; periodic travel required to support retail locations and infrastructure deployments domestically and internationally

POSITION SUMMARY:
We are looking for a driven and technically sharp Senior Infrastructure and Network Analyst to play a key role in our growing IT organization. This is a hands-on high-ownership position where you will be responsible for the reliability security and continuous improvement of enterprise infrastructure across our corporate offices retail locations warehouses and international regions.
You wont just be keeping the lights on youll be an active contributor to AI enablement cloud modernization and security maturity initiatives that are shaping the future of how we operate. If you thrive in dynamic environments take pride in building infrastructure that scales and bring a forward-thinking mindset to everything you do this role was built for you.

RESPONSIBILITIES:
Infrastructure & Network Operations
Design deploy and maintain enterprise network and server infrastructure across a distributed portfolio of corporate retail and warehouse environments domestically and internationally
Ensure network uptime performance and security across a large multi-site environment encompassing enterprise switching routing firewall and wireless platforms
Support retail store openings end-to-end from network design and equipment staging through installation cutover and post-launch validation
Conduct on-site visits for infrastructure maintenance equipment lifecycle management and network upgrades as needed
Maintain data center and network closet standards including power and physical infrastructure management
Support and administer enterprise storage environments including storage area networks and network-attached storage covering provisioning volume management performance monitoring and capacity planning

Systems Data Protection & Cloud Services
Administer Microsoft 365 services including cloud identity email collaboration and security and compliance platforms
Oversee enterprise backup and data protection strategy with emphasis on recoverability resilience and data integrity
Oversee file storage lifecycle including archiving strategies cloud migration planning and long-term storage optimization
Support cloud infrastructure across IaaS and SaaS environments ensuring performance cost efficiency and security alignment

Security & Compliance
Partner with leadership to implement and maintain security controls across network endpoint and cloud environments
Support identity and access management practices including authentication directory services and privilege management
Maintain security documentation and contribute to compliance readiness across relevant frameworks
Evaluate and integrate security tooling that improves threat visibility anomaly detection and policy enforcement

AI Initiatives & Intelligent Automation
Identify evaluate and implement AI-powered tools that reduce operational toil improve system reliability and enhance team productivity
Develop and maintain automation using PowerShell and intelligent orchestration platforms to streamline repetitive infrastructure tasks
Drive adoption of AI-assisted monitoring and observability solutions that enable proactive incident detection and faster resolution
Contribute infrastructure connectivity and security requirements in support of the organizations broader AI adoption roadmap
Partner with cross-functional stakeholders to assess AI readiness and develop infrastructure upgrade roadmaps that support AI workloads at scale

Change Management Projects & Documentation
Submit and manage formal change requests in accordance with organizational change management standards
Plan and execute infrastructure network security and modernization projects from scoping through delivery
Maintain accurate audit-ready technical documentation SOPs and knowledge base articles
Produce regular operational recaps summarizing incidents project progress and infrastructure health
Support global IT initiatives including regional infrastructure and end-user support across international locations

Mentorship & Collaboration
Serve as a senior escalation resource for complex troubleshooting and technical decision-making
Mentor and guide IT team members on infrastructure security and emerging technologies
Communicate technical concepts and trade-offs clearly to both technical and non-technical stakeholders
Foster a collaborative accountability-driven team culture grounded in continuous improvement

QUALIFICATIONS:
5 years of hands-on experience in enterprise infrastructure systems and network administration
Strong proficiency with Windows Server Active Directory DNS DHCP and related directory and identity services
Demonstrated experience administering Microsoft 365 across email collaboration identity and compliance workloads
Solid hands-on background with enterprise networking including routing switching firewalls VLANs and enterprise wireless
Experience overseeing enterprise backup and disaster recovery programs with a focus on reliability and recoverability
Proficiency in scripting and automation using one or more languages such as PowerShell Python or Bash with a genuine interest in building solutions that reduce manual effort and scale with the environment
Experience with enterprise endpoint management platforms including device enrollment configuration policy deployment compliance enforcement and remote remediation across Windows macOS and Linux environments
Experience with enterprise virtualization platforms including virtual machine lifecycle management resource allocation snapshots and high availability configurations
Disciplined approach to change management documentation and operational best practices
Experience supporting multi-site retail hospitality or distributed enterprise environments
Experience with or curiosity toward AI-assisted tools that improve IT operations service management and team productivity
Experience working with remote monitoring and management platforms and IT service management tools for ticketing change management and operational workflows
Working knowledge of Microsoft Copilot or similar AI productivity platforms within M365
Relevant industry certifications (e.g. CCNA/CCNP Microsoft Azure or M365 certifications or equivalent)
Experience with IaaS and cloud networking across major cloud platforms

$90000 -115000 base salary (This range represents the low and high end of the anticipated base salary range for this NY OR NJ - based position. The base salary will depend on numerous factors such as: experience and qualifications for the role experience level skillset and balancing internal equity relative to other AO employees.)