Senior Director, Client Support

The Senior Director of Client Support is a newly created highly strategic leadership role designed to transition our operating model from broad and shallow to narrow and this role you will champion our Retained Merchant Vendor Outsourcing (RMVO) function orchestrating a critical alliance with Worldpay to support the largest most complex merchants on our network. Tasked with managing these direct-acquiring relationships you will pioneer a high-stakes servicing strategy and lead an initial team primed for strategic scale as market demands dictate.

• Serve as a core member of the United States & Canadian Markets Operations Leadership Team

• Lead and manage the strategic priorities for our most critical operations vendors

• Deliver operational readiness improve our operating model and enhance partner support

• Establish and sustain a well managed operating environment and deliver impactful results

• HS Diploma GED or equivalent certification

• At least 10 years of experience in merchant servicing relationship management or vendor operations within the payments industry

• At least 7 years of people leadership and performance management experience

• Bachelors or Masters Degree

• Proven track record within a Tier 1 Network or a major Merchant Acquirer

• 12 years of experience in merchant servicing relationship management or vendor operations within the payments industry

• 9 years of people leadership and performance management experience

• Extensive experience orchestrating large-scale mission-critical third-party vendor or processor relationships

• Experience spearheading operating model transformations and scaling organizations

The minimum and maximum full-time annual salaries for this role are listed below by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Candidates hired to work in other locations will be subject to the pay range associated with that location and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidates offer letter.

Capital One offers a comprehensive competitive and inclusive set of health financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status exempt or non-exempt status and management level.

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).