Senior Director, Care Servicing Operational Analytics

TransUnion


Job Location:

Chicago, IL - USA

Yearly Salary: $ 166800 - 250000
Posted on: 6 days ago
Vacancies: 1 Vacancy

Job Summary

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Team Overview

The Global Operations Strategy & Analytics team enables data-driven decision-making across customer care and servicing operations at TransUnion. This team partners closely with Care & Servicing leadership enterprise data teams and strategy functions to drive performance efficiency and customer outcomes.

This role reports to the SVP Global Operations Strategy & Analytics and serves as a key analytics partner to senior Care & Servicing leadership. This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.

Role Overview and Core Responsibilities

  • Lead the vision roadmap and execution of the Care & Servicing Operational Analytics platform aligning to enterprise analytics strategy.

  • Translate business priorities into scalable analytics capabilities including KPI frameworks performance measurement and operational insights.

  • Serve as a trusted analytics advisor to senior leaders shaping strategy execution and investment decisions through data-driven insights.

  • Drive modernization of analytics capabilities through automation advanced analytics and AI (Artificial Intelligence) enabled insights.

  • Partner with Global Operations Strategy & Analytics to ensure analytics informs strategic priorities operating plans and transformation initiatives.

  • Act as a key bridge between business stakeholders analytics teams and enterprise data platform (OneTru) partners.

  • Establish and govern consistent operational performance metrics and success measures across Care & Servicing.

  • Embed analytics into operating rhythms including forecasting capacity planning and business reviews.

  • Lead and develop a high-performing analytics team building capabilities across BI (Business Intelligence) performance analytics and advanced analytics.

Required Knowledge and Experiences

  • 15 years of experience in analytics business intelligence operations or strategy leveraging data to drive enterprise decision-making.

  • Experience partnering with senior executives to translate strategic priorities into actionable analytics and performance insights.

  • Proven ability to build and scale analytics platforms or operating models in complex data-driven environments.

  • Strong communication and storytelling skills with the ability to influence decision-making at senior levels.

  • Bachelors degree required (or equivalent experience); advanced degree preferred to support analytical rigor and strategic thinking

Required Knowledge and Experiences

Required Technical Skills

  • Experience with BI (Business Intelligence) data visualization and performance analytics tools to generate insights and drive action.

  • Familiarity with AI (Artificial Intelligence) and advanced analytics techniques including predictive analytics and automation.

  • Experience working with enterprise data platforms (e.g. lakehouse architectures semantic layers shared data products).

Were also looking for the preferred skills below. Whether you are proficient or could use some brushing up were happy to support your career development and growth in:

  • Experience leveraging large-scale consumer data to drive operational insights and performance improvement.

  • Applied experience with AI / advanced analytics (e.g. ML Machine Learning predictive modeling intelligent automation) to enhance decision-making.

  • Background operating at the intersection of strategy operations and data translating insights into measurable outcomes.

  • Experience working within customer care or servicing analytics environments. (inferred from role scope and domain context)

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Benefits that support every part of your life:

At TransUnion we design benefits to help youfeel well do well and plan wellfrom day one.

For Your Health: Enjoyday-one eligibilityfor medical dental and vision coverage plus supplemental plan options. Spousal domestic partner and other eligible dependent coverage is available on select plans. Choose taxadvantagedHSAandFSAaccounts to make everyday care more affordable.

For Your Protection: Weve got your back withcompanypaid basic life and AD&D optionalvoluntary life and AD&Dfor you and your family andshort and longterm disability. You can also opt into alegal planpet insurance andtravel accident coverage.

For Your Family: Fromadoption assistance and fertility planning coveragetocaregiver support were here for every chapter. AccessDependent Care FSA for possibility of an employer match a andup to 12 weeks of paid parental leavewith eligibility for a thoughtful gradual return.

For Your Future: Build toward whats next with our401(k) with employer matchandEmployee Stock Purchase Plan (ESPP). Tapfinancial wellness resourcescareer coaching and optionallongterm care insuranceto plan confidently.

For You: Grow and recharge withtuition reimbursementflexible time off for exempt employees or paid time off for nonexempt employees up to 12 paid holidays per year commuter benefits employeediscountscharitable gift matching andpaid volunteer time off plus corporate volunteer events that make it easy to give back.

For Your Wellness: Access24/7 supportincluding professionaltherapycoaching and emotional wellbeing programs alongside guided meditation and resources that supportphysical mental social and financial wellness.

We are committed to being a place where diversity is not only present it is embraced. As an equal opportunity employer all qualified applicants will receive consideration for employment without regard to race color religion sex national origin age disability status veteran status genetic information marital status citizenship status sexual orientation gender identity or any other characteristic protected by law. Additionally in accordance with Section 503 of the Rehabilitation Act of 1973 and the Vietnam Era Veterans Readjustment Assistance Act of 1974 TransUnion takes affirmative action to employ and advance in employment qualified individuals with a disability and protected veterans in all levels of employment and develops annual affirmative action plans. Components of TransUnions Affirmative Action Program for individuals with disabilities and protected veterans are available for review to any associate or applicant for employment upon request by contacting .

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law including the Los Angeles County Fair Chance Ordinance for Employers the San Francisco Fair Chance Ordinance Fair Chance Initiative for Hiring Ordinance and the California Fair Chance Act.

Adherence to Company policies sound judgment and trustworthiness working safely communicating respectfully and safeguarding business operations confidential and proprietary information and the Companys reputation are also essential expectations of this position.

Pay Scale Information:

The U.S. base salary range for this position is $166800.00 - $250000.00 annually. *The salary range for this position reflects a reasonable estimate of the range of compensation for this job. At TransUnion actual compensation is based on careful consideration of additional factors such as (but not limited to) an individuals education training work experience job-related skill set location and industry knowledge as well as the scope and responsibilities of the position and market considerations. Regular fulltime non-sales positions may be eligible to participate in TransUnions annual bonus plan. Certain positions may be also eligible for long-term incentives and other payments based on applicable company guidance and plan documents. The application window for this job posting is estimated to close on 06/17/2026. Job postings may come down early or be extended due to business need or volume of applicants.

TransUnion Overview:

At TransUnion we encourage and are committed to creating a real positive impact and shared sense of purpose within our Workforce for Good which empowers our people to grow innovate and contribute to a better future for our communities and customers. We strive to build an environment where our associates are in the drivers seat of their professional development while having access to help along the way. We recognize that success comes when our associates thrive both professionally and personally; thats why we prioritize work/life flexibility and offer resources for our teams across the globe to collaborate and drive excellence.

Be a part of our Workforce for Good youll work with great people pioneering products and cutting-edge technology.

TransUnions Internal Job Title:

Sr Director Consumer Insights and Experience

Company:

TransUnion LLC

Required Experience:

Exec

TransUnions Job Applicant Privacy NoticePersonal Information We CollectYour Privacy ChoicesTeam OverviewThe Global Operations Strategy & Analytics team enables data-driven decision-making across customer care and servicing operations at TransUnion. This team partners closely with Care & Servicing le...

About Company

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Company Overview TransUnion is a leading global risk and information solutions provider. Our mission is to help people worldwide access opportunities that lead to a higher quality of life. We accomplish this by delivering solutions that help organizations optimize their risk-based dec ... View more

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