Senior Delivery Manager

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NetDocuments is the worlds #1 trusted cloud-based content management and productivity platform that helps legal professionals do their best work. We strive to win together through passionate hard work exploring new things and recognizing every interaction matters.

NetDocuments provides rewarding career growth in an inclusive diverse environment where employees are encouraged to openly contribute creative ideas and innovation backed by supportive peers and leadership working together to achieve our goals as a unified team.

At our core we are dedicated to empowering our employees to drive successful business outcomes and better user experiences for our customers and partners. Our customer-centric approach and employee enablement has allowed us to enjoy many accolades including being named among the& 2024 list of Inc. Magazines 5000 Fastest-Growing Private Companies in America.

Other recent awards include:

• Five-time winner () Top Workplace in the US by the Salt Lake Tribune
• Four-time winner () Best Companies to Work for by Utah Business magazine
• Three-time winner () Top Workplace Employee Appreciation and Employee Well-Being
• Three-time winner () Top Workplace Work-Life Flexibility
• Three-time winner () Top Workplace Compensation & Benefits
• Two-time winner () National Top Workplaces
• Two-time winner () Top Workplace Innovation
• 2025 Remote Work
• 2024 Technology Industry

NetDocuments is a hybrid remote-friendly workplace. Come join our team and work inspired each day!

What YoullDo

Wereseeking a Senior Delivery Manager to drive predictable high-quality delivery across the engineering teams in our Intelligent Document Management System with the teams building our next-generation web application that reimagines how legal and professional services teams work with their documents and the Microsoft 365 integrations that bring NetDocuments directly into the tools they use every day.

As a senior individual contributor reporting to the Director of Engineering youll be the connective tissue across multiple delivery teams: turning strategy into predictable delivery modeling and clearing cross-team dependencies building transparency through flow metrics and outcome reporting and relentlessly improving how the organization plans executes and ships value to deepexpertisein modern continuous-delivery practices strong systems thinking and the servant-leadership presence to guide teams and manage stakeholders at every level from engineers to executives while mentoring and developing other Delivery Managers.

This role partners closely with peers across Engineering Product and Design to ensure cohesive outcome-driven delivery of the platform that legal professionals trust.

You will:

Drive Outcomes Not Just Output

• Turn strategy into predictable deliveryoperatingacross multiple delivery teams and balancing strategic initiatives with day-to-day execution to achieve real customer value.

• Shift the focus from output to outcomesestablishingflow and delivery-health metrics (including DORA-style measures) that drive continuous improvement and clear ownership of results.

• Give leadership a clear-eyed read surfacing program health and team feedback as actionablerecommendations andconnecting delivery decisions to product strategy and business value.

Clear the Path

• Be the person who unblocksidentifyingand removing impediments affecting your teams escalating systemic issues with clear context and building trust with engineering leadership to clear technical blockers.

• Make teams self-sufficient coaching them to resolve impediments autonomously and fostering a culture of proactive problem-finding.

• Surface problems early and without blame creating transparent ways to track impediments before they threaten delivery.

Master Dependencies & Commitments

• See around corners on dependencies modeling and sequencing them within and across teams before they stalldelivery andpartnering with Product to minimize them and accelerate thedeliveringof customer value.

• Own commitments end to end tracking program-level commitments and initiatives with clear ownership and accountability.

• Partner on the technical decisions that matter while not making technical decisions directly working with technical leads to coordinate discussions leading to architectural choices that affect how work is delivered.

Build Transparency & Trust

• Makedeliveryhealth impossible to misread creating communication and reporting that give stakeholders and leaders a trustworthy real-time view of progress and expected value.

• Navigate competing priorities managing conflicting demands and stakeholderdynamics pragmaticallywhile preserving team autonomy.

• Build the relationships that move work forward partnering closely with product and engineering andrepresentingthe delivery perspective in planning.

Raise the Delivery Bar

• Bring modern delivery to your teams context designing and adapting continuous-deliverypractices andchampioning small-batch delivery and fast feedback loops.

• Grow the next layer of delivery talent mentoring and developing other Delivery Managers supportinghiring withstrong candidate assessment and championing an inclusive diverse delivery function.

• Spot and scale what works leading program-level improvement initiatives and sharing proven practices across the delivery community.

WhatYoullNeed to Be Successful

• Bachelors degree in Computer Science Engineering Business ora relatedfield or equivalent on-the-job experience.

• 46 years in delivery leadership and/or scrum master roles including at least 2 years successfully managing program-level delivery or multiple interdependent teams.

• Expert knowledge of modern team-basedand continuous-delivery practices and how to apply them across multiple complex programs.

• Strong systems thinking and expert dependency modeling across multiple teams.

• Working understanding of how large-scale software systems are designed built tested deployed and delivered to customers.

• Deep understanding of product strategy and customer outcomes and how delivery capability connects to business value.

• Proven ability toestablishflow metrics andcontinuous-improvementsystems that drive outcomes.

• Demonstrated successfacilitatingcross-team coordination building stakeholder relationships and coaching less-experienced delivery practitioners.

• Proficiencywith ALM tooling (e.g. Azure DevOps) and with building dashboards and metrics that drive visibility and accountability.

What Will Make You Stand Out

• Program-level delivery certifications or equivalentexpertisedemonstratedthrough successful delivery leadership.

• A track recordmeasured in outcomes using DORA and flow metrics such as lead time deployment frequency and change failure rate to drive measurable improvement.

• Experience delivering cloud-based enterprise SaaS ideally in legal tech or another regulated security-sensitive domain.

• Familiarity with the Microsoft 365 ecosystem and how enterprise customers deploy integrations at scale.

• A history of acting as a trusted advisor and single point of contact for senior stakeholders on complex cross-team initiatives.

• Fluency in servant leadership and a talent for building a culture of ownership and accountability for outcomes.

What YoullLove About NetDocuments

• The People!

• 90% healthcare premiums company covered

• HSA company contribution

• 401K match at 4% with immediate vesting

• Flexible PTO (typically 3 to 4 weeks a year)

• 10 paid holidays

• Monthly contributions for life activities & wellness

• Access to LinkedIn Learning with monthly dedicated time to explore

Compensation Transparency

The compensation range for this position is: $125000 - $150000

The posted cash compensation for this positionincludes ontarget earnings. Some roles may qualify for overtime pay. Individual compensation packages aredeterminedbased onvarious factorsspecific to each candidate such as career level skills experience geographic location qualifications and other job-related considerations.

Equal Opportunity

NetDocuments is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions are based on business needs job requirements individual qualifications without regard to race color religion sex (including pregnancy) national origin age physical and mental disability marital status sexual orientation gender identity and/or expression military and veteran status or any other status protected by laws or regulations in the locations where we operate. NetDocuments believes diversity and inclusion among our employees is critical to our success and we are committed to providing a work environment free of discrimination and harassment.