Senior Collaboration Platform Engineer, Zoom or Google Workspace

• Designs implements and owns enterprise collaboration platforms such as Zoom or Google Workspace to meet business regulatory and operational requirements. Identifies systemic gaps and opportunities to improve resiliency performance and user experience.

• Defines and enforces platform architecture and technical standards influencing design decisions across network security identity and end-user computing teams. Ensures alignment with enterprise controls including firewall/proxy rules certificates/TLS conditional access logging and monitoring.

• Leads end-to-end implementation initiatives including requirements gathering solution design pilot execution production rollout and operational handoff. Manages change control processes and provides post-deployment support.

• Evaluates platform capabilities vendor offerings and roadmaps with consideration for security compliance scalability availability and user experience. Recommends platform improvements and drives adoption of strategic capabilities.

• Develops and maintains operational documentation including runbooks governance standards and incident/problem management procedures. Mentors junior engineers and provides escalation support.

• Performs systems analysis including requirements definition and logical/physical design for collaboration platforms. Ensures solutions meet enterprise risk compliance and availability expectations.

• Participates in special projects and cross-functional initiatives supporting collaboration platform reliability scalability and operational excellence.

Qualifications

• Minimum of eight years related work experience.

• Undergraduate degree in a related field or the equivalent combination of training and experience.

• In depth experience in collaboration engineering or adjacent enterprise platform roles with ownership of production platforms.

• Hands-on experience administering and troubleshooting enterprise collaboration platforms such as Zoom Webex Google Workspace or similar cloud-based communication and productivity services

• Demonstrated technical leadership with the ability to set standards influence cross-functional stakeholders and drive sound engineering decisions without direct authority.

• Strong troubleshooting skills across endpoints identity networking security and cloud services with proven experience in incident response and root cause analysis.

• Broad foundational knowledge of networking and security concepts including DNS/DHCP routing firewalls/proxies VPN certificates/TLS SSO/MFA and conditional access.

• Experience leading complex implementations and platform improvements through risk assessment change management and stakeholder communication.

• Proven ability to support high-availability production services in regulated environments using structured change incident and problem management practices.

• Strong communication skills with the ability to engage both technical and non-technical stakeholders and produce clear documentation and operational runbooks.

Additional Information

This role is focused on cloud collaboration platform engineering (e.g. Zoom Google Workspace Webex) and does not involve traditional telephony systems contact center platforms or conference room hardware deployment.

Special Factors

Sponsorship

About Vanguard

At Vanguard we dont just have a missionwere on a mission.

To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne our mission drives us forward and inspires us to be our best.

How We Work

Vanguard has implemented a hybrid working model for the majority of our crew members designed to capture the benefits of enhanced flexibility while enabling in-person learning collaboration and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.