Senior Account Manager

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About Us

Virgo Health works for pharmaceutical biotech and device companies to inform and educate healthcare professionals about the latest developments in clinical research and therapeutic approaches. We leverage our meetings digital and interactive expertise to understand whats easy and relevant for healthcare professionals to engage with. We tailor our content and design it to offer choice and active participation. Real relevant and human.

Job Overview

The senior account manager (SAM) will be firmly on their way to becoming part of the health education management team stepping into the shoes of the account director when required and beginning to develop and demonstrate strategic thinking. The SAM will become increasingly responsible for growing and managing the account team members as well as playing an essential role in supporting the business and client base.

The SAM will continue to refine and enhance their med ed skills taking a sense of ownership and accountability on all accounts and driving projects to successful completion. Recognizing the importance of the big picture the SAM will be expected to begin to develop their leadership skills and use them as they grow in this role.

Core Responsibilities

Account Management

Oversee the day-to-day management and implementation of client projects and client teams to drive the business forward

Develop manage and delegate effectively acting as the primary client contact where appropriate with support from the senior account team

Assist the senior account team with:

o Developing objectives strategies and tactical programs and evaluating results across a portfolio of client business

o Developing and managing appropriate budgets for client projects/activities

Manage team workloads and maintain servicing levels through the use of time planning tools (ie resource planner SAP time reports)

Assist account lead in taking responsibility for the financial status of accounts and manage client billing ensuring profitability

Eventually coach and develop the account team continually challenging them to deliver a strategic comprehensive and professional service

Ensure work produced meets the objectives set and is done so in a timely manner to the highest standard

Evaluate accordingly with support from the senior account team to achieve the best results possible

Assist senior account team in the preparation and delivery of presentations and new business proposals often developing first draft proposals

Ensure all written communication for team is produced within Virgo house style format and quality

Accurately input hours worked into timesheets in SAP

Client Activity

Develop and maintain strong relationship with clients through regular contact

Demonstrate a sound understanding of clients business industry competitors and business objectives

Provide strategic counsel to clients based on knowledge of their business the market and the media

Develop the ability to effectively manage clients expectations

Challenge and negotiate with clients where appropriate

Identify opportunities for organic growth with existing clients

People Management

Eventually take responsibility for line management of team members

Provide constructive and timely feedback on personal development and offer support and guidance where necessary

Conduct regular 1-on-1 meetings and appraisal reviews and ensure challenging performance objectives are set

Identify areas of development where necessary and highlight to management team

Assist with recruitment where necessary

Industry Awareness

Continue to develop an understanding of the evolving US healthcare system and broader health environment applying growing knowledge toward the implementation and development of client and new business programs

Build an in-depth knowledge of the pharmaceutical industry and Virgo environment

Keep updated on new developments within the med ed industry Virgo offerings and other agency activity

Keep updated on the US FDA and other regulatory bodies including GPP that have an impact on client business

Experience/Skills Required

Excellent people management skills and leadership skills

Excellent verbal and written communication skills

Excellent project and time management skills

Ability to multitask and work under pressure

Ability to use own initiative

Financial management skills

Good negotiating and influencing skills

Excellent editing and quality control skills

Level of Experience

5-7 years of experience at a health care communications and/or logistics company

Qualification

Bachelor of Arts or Bachelor of Science preferred or of graduate caliber

Virgo Characteristics

Team player

Reliable

Enthusiastic

Conscientious

Proactive

Self-motivated

Multitasker

Organized

Commercial awareness

Passionate commitment

Open communicator

Embraces change

Manages and develops direct reports

Detail focused

Key Performance Indicators

Client feedback

Client retention

Development of direct reports

Annual performance objectives and performance appraisal

$115000-$130000

To the extent permissible by local law Omnicoms policy requires employees to work in the office for a minimum of three days a week unless additional in-office days are directed by their agency or manager.

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