Security Operations Center Operator Omaha, NE (OM SO)

Overview

Work with the best! Per Mar Security an industry leader in providing integrated security solutions is seeking hardworking motivated people.

Established in 1953 Per Mar Security Services is the largest family-owned full-service security company in the Midwest with more than 2600 team members operating in 25 branch locations. The company provides full-service security solutions for homes and businesses including security officer services smart home automation burglar and fire alarms access control security cameras alarm monitoring investigative services and background checks.

Job Skills / Requirements

Per Mar Security Services is seeking Experienced Security Operations Operator. The hourly rate of pay begins at $21.06.

Benefits- Competitive Compensation- Daily Pay- Employee Referral Bonus Program- Medical dental and vision coverage- Life insurance- 401K- We put you through all of the necessary training to include CPR/AED/First-aid.

Applicants must have a clean background and the ability to pass a drug test. Some positions will require a valid drivers license. Why Work For Us- Competitive Compensation- Employee Referral Bonus Program- Great full-time and part-time shifts available!- Medical dental and vision coverage!- Life insurance- 401K- Free uniforms!- We put you through all of the necessary training!

Purpose Statement: You will work in a fast-paced environment leading a shift of up to 14 Security Officers to provide customers and employees with a safe and secure environment by proactively: controlling access to sites monitoring CCTV recording and responding to alarms reviewing visitor management systems and responding to emergency situations intelligently and efficiently. You will also act as the central hub of information for all On-Shift Security Officers answering any and all question they may have allowing them to meet the needs of the client as fully and efficiently as possible.

Essential Duties & Responsibilities:- The Operator will:

• Use the Genetec system to monitor record and respond to alarms at multiple sites simultaneously.
• Use CCTV to look for suspicious activity monitor any on-going incidents and report equipment issues to the Client.
• Use the Genetec system to monitor visitor management across all sites
• Respond and dispatch on-site Security Officers to emergencies and assist both the client and police/fire response as needed.
• Pass on information to on-shift officers dispatch officers to incidents and receive information from officers.
• Contact the Client and give information to and updates on incidents. The Operator will also understand when incidents require a direct call to the Client or when an e-mail would be the preferred communication method by the Client
• Contact 911 as needed for police or fire/rescue response for incidents.
• Take Callouts from Security Officers use the Scheduling Program to determine whom can be contacted to cover open shifts and then updated the schedules to reflect the changes made.
• Make decisions on how to respond to on-going incidents without the direct input of Per Mar or the Clients Security Management teams.
• Directly interface with both Per Mar and the Clients Security Management teams on a semi-daily basis using phone e-mail and the Clients internal messaging system. They will also be responsible for making sure instructions from both management teams are followed by on-shift officers.
• Thoroughly document alarms and incidents in both Daily Activity Reports (DAR) and Incident Reports (IR). The Operator will also make regular and efficient use of the Daily Pass Down Log to ensure all information needed by their relieving Operator is relayed between shifts.

Qualifications:

• 18 years of age or older
• Valid drivers license
• Extensive customer service call center or relevant corporate communications experience is occasionally accepted in lieu of security-specific backgrounds
• 1 to 3 years in security operations public sector dispatch law enforcement or a military occupational specialty
• Strong attention to detail strong problem-solving and analytical skills to assess threats and dispatch emergency personnel independently
• Ability to remain composed speak clearly and issue emergency directions under high stress
• Must possess the values important to Per Mar Security Integrity Communication Excellent Service and Accountability.
• Must be willing to participate in the Companys pre-employment screening process including drug screen and background investigation.

Per Mar is an Equal Opportunity Employer/Women/Minorities/Veterans/Disabilities

#OMAH

Education Requirements (All)

High School Diploma/GED

Additional Information / Benefits

Benefits: Medical Insurance Life Insurance Paid Holidays