Security Greeter

The Overnight Security Greeter serves as a visible and approachable presence to ensure guest safety provide a warm welcome and maintain secure access to the resort. This position bridges customer service and security by monitoring access points managing guest interactions and supporting overall resort safety operations.

Job Requirements

• Warmly greet all guests owners and visitors entering the resort.
• Assist front desk staff by verifying room keys wristbands or credentials as needed during peak periods or special events.
• Observe for suspicious behavior safety hazards or policy violations and report immediately to resort security leadership.
• Assist with implementing resort security protocols such as shelter-in-place lockdowns or evacuations.
• Provide the initial response to all incidents of an emergency nature (Police Fire or Medical) and act accordingly within the scope of duties as an Overnight  Security Greeter.
• Maintain a uniformed security presence at specified company interests.
• Manage entry and exit control points at designated properties.
• Monitor a proprietary station or front desk (fire alarm panel) as required by law and monitor Security surveillance system.
• Conduct safety inspections as directed by policy and established procedure.
• Maintain individual Overnight Security Greeter activity records checklists and logs.
• Write detailed and accurate incident reports and emails. (Basic computer skills required)
• Directs visitors or guests to their proper desired destination within the resort location.
• Respond to any security related complaints and take appropriate actions.
• Assist public safety officers in the performance of their duties as requested and/or required.
• Perform key control duties.
• Inspects all stickers and invitations to ensure proper admittance to a resort. All unauthorized person shall be refused admittance to the resort. Also responsible to protect guests visitors and team members of the resort.

Qualifications :

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Prior resort or hotel experience in a public-facing role.
• Familiarity with access control radio communication and CCTV systems.
• Bilingual (English/Spanish) a plus.
• CPR/First Aid certification preferred.
• Applicants must also possess a valid State Drivers license.
• High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
• Basic computer and communication skills.

Physical Demands
The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job; to include:

• Climbing several flights of stairs without stopping
• Running short distances
• Standing for prolonged periods of time in various weather conditions
• Riding a patrol bicycle
• Moving or positioning heavy objects

Additional Information :

Why Westgate  

• Comprehensive Health Benefits Medical Dental and Vision Coverage
• Paid Time Off Vacation Sick and Personal Time to Recharge
• Paid Holidays
• 401(k) with Generous Company Match to Support Your Future
• Daily Pay Access Your Earnings When You Need Them
• Family-Focused Benefits Pregnancy Parental Leave and Adoption Assistance
• Wellness Programs to Support Your Well-Being
• Flexible Spending Accounts (FSA)
• Tuition Assistance to Help You Grow Your Career
• Military Leave
• Employee Assistance Program (EAP) Support When You Need It Most
• Life Disability Accident Critical Illness and Hospital Insurance
• Pet Insurance for Your Furry Family Members
• Loyalty Program Exclusive Discounts on Hotels Cruises Resorts Restaurants Entertainment and More
• Low-Cost Gym Membership
• NEW! David A. Siegel Legacy Scholarship  Up to $40000 for Team Members Dependents
• Career Growth and Advancement Opportunities
• Community Involvement Give Back and Make an Impact

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin protected veteran status disability status or any other protected status under federal state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process please email with the job title and the location of the position for which you are applying.

This job posting is intended to provide a general overview of the position and may not include every responsibility duty or qualification required. Duties responsibilities and activities may change at any time with or without notice.

Remote Work :

No

Employment Type :

Full-time