SDE II, Keya
Job Location:
Job Location:
Denver, CO - USA
Monthly Salary:
Not Disclosed
Monthly Salary:
Posted on:
14 days ago
Posted on:
Vacancies:
1 Vacancy
Vacancies:
Department:
Job Summary
Application deadline: Jun 19 2026
The Keya team owns and operates the Customer Experience (CX) services that power AWS User Experience Products and Platforms (UXP2) Documentation and SDKs within US Government dedicated cloud partitions. We are responsible for the scaling reliability and regional expansion of these servicesensuring that AWSs government customers have a seamless secure and performant experience across console SDK and documentation touchpoints.
Our work spans the breadth of AWS: from build automation and service operations to development of tools that accelerate region launches and maintain experience parity across dedicated cloud environments.
We are looking for a Software Development Engineer II to help us build scale and operate critical services that directly impact how US Government customers interact with AWS. Youll work on a collaborative geographically distributed team that values autonomy ownership and technical depth.
The candidate selected must obtain and maintain a security clearance at the TS/SCI with polygraph. Upon start the selected candidate will be sponsored for a commensurate clearance for each government agency for which they perform AWS work.
Key job responsibilities
- Build and scale distributed services Design develop and operate massively scaled services that support AWS Customer Experience products across dedicated cloud partitions collaborating closely with engineers across multiple disciplines
- Drive automation Identify design and implement automation for operational processes deployments and infrastructure management to reduce toil and improve reliability
- Troubleshoot and resolve complex issues Partner with engineers across AWS to diagnose root-cause and resolve customer-impacting issues in large-scale distributed systems
- Own operational excellence Monitor service health define and respond to alarms maintain runbooks and proactively identify and remediate problems before they impact customers
- Collaborate across AWS Work alongside some of the leading minds in distributed systems contributing to cross-team design reviews architecture discussions and best-practice sharing
- Own and drive product roadmaps Take ownership of Keyas products and services roadmap driving innovation from ideation through execution and delivering measurable improvements to our customers experience
A day in the life
No two days on Keya look the samebut heres what a typical day might look like:
You are a builder who thrives on solving real-world problems at scale. Youre comfortable operating in ambiguity you take ownership of outcomes (not just tasks) and youre energized by the challenge of keeping critical systems running reliably for customers who depend on them. You bring strong technical fundamentals a bias for automation over manual work and the curiosity to learn new systems quicklybecause on Keya youll touch a lot of them.
You start your morning reviewing service dashboards and alarms checking the health of the CX services your team owns across dedicated cloud partitions. After standup with your distributed team you dive into a design document for a new automation that will cut a manual region-launch task from hours to minutes.
Mid-morning you pair with a teammate to debug a latency spike in one of your APIstracing the issue across service boundaries identifying a misconfigured retry policy and pushing a fix through your CI/CD pipeline. After lunch you join a cross-team architecture review with engineers from another AWS service team providing input on how their changes will interact with your services in government partitions.
Later in the afternoon youre writing codemaybe building a new CloudWatch alarm integration extending an internal CLI tool or implementing a feature on your teams roadmap. You wrap up the day by updating your design doc based on feedback from a senior engineer and queuing up a code review for tomorrow.
About the team
Why AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
AWS Infrastructure Services (AIS)
AWS Infrastructure Services owns the design planning delivery and operation of all AWS global other words were the people who keep the cloud running. We support all AWS data centers and all of the servers storage networking power and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems with thousands of variables impacting the supply chain and were looking for talented people who want to help.
Inclusive Team Culture
Here at AWS its in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences including our Conversations on Race and Ethnicity (CORE) and AmazeCon conferences inspire us to never stop embracing our uniqueness.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve in the cloud.
Mentorship and Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledge-sharing mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.
- Bachelors degree or CSSLP (Certified Secure Software Lifecycle Professional)
- 3 years of non-internship professional software development experience
- 2 years of non-internship design or architecture (design patterns reliability and scaling) of new and existing systems experience
- Experience programming with at least one software programming language
- 3 years of full software development life cycle including coding standards code reviews source control management build processes testing and operations experience
- Bachelors degree in computer science or equivalent
- Knowledge of professional software engineering & best practices for full software development life cycle including coding standards software architectures code reviews source control management continuous deployments testing and operational excellence
- Current active TS/SCI US Government Security Clearance
- 3 years of full software development life cycle including coding standards code reviews source control management build processes testing and operations experience
- Knowledge of professional software engineering & best practices for full software development life cycle including coding standards software architectures code reviews source control management continuous deployments testing and operational excellence
- Current active US Government Security Clearance of TS/SCI with Polygraph
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
The Keya team owns and operates the Customer Experience (CX) services that power AWS User Experience Products and Platforms (UXP2) Documentation and SDKs within US Government dedicated cloud partitions. We are responsible for the scaling reliability and regional expansion of these servicesensuring that AWSs government customers have a seamless secure and performant experience across console SDK and documentation touchpoints.
Our work spans the breadth of AWS: from build automation and service operations to development of tools that accelerate region launches and maintain experience parity across dedicated cloud environments.
We are looking for a Software Development Engineer II to help us build scale and operate critical services that directly impact how US Government customers interact with AWS. Youll work on a collaborative geographically distributed team that values autonomy ownership and technical depth.
The candidate selected must obtain and maintain a security clearance at the TS/SCI with polygraph. Upon start the selected candidate will be sponsored for a commensurate clearance for each government agency for which they perform AWS work.
Key job responsibilities
- Build and scale distributed services Design develop and operate massively scaled services that support AWS Customer Experience products across dedicated cloud partitions collaborating closely with engineers across multiple disciplines
- Drive automation Identify design and implement automation for operational processes deployments and infrastructure management to reduce toil and improve reliability
- Troubleshoot and resolve complex issues Partner with engineers across AWS to diagnose root-cause and resolve customer-impacting issues in large-scale distributed systems
- Own operational excellence Monitor service health define and respond to alarms maintain runbooks and proactively identify and remediate problems before they impact customers
- Collaborate across AWS Work alongside some of the leading minds in distributed systems contributing to cross-team design reviews architecture discussions and best-practice sharing
- Own and drive product roadmaps Take ownership of Keyas products and services roadmap driving innovation from ideation through execution and delivering measurable improvements to our customers experience
A day in the life
No two days on Keya look the samebut heres what a typical day might look like:
You are a builder who thrives on solving real-world problems at scale. Youre comfortable operating in ambiguity you take ownership of outcomes (not just tasks) and youre energized by the challenge of keeping critical systems running reliably for customers who depend on them. You bring strong technical fundamentals a bias for automation over manual work and the curiosity to learn new systems quicklybecause on Keya youll touch a lot of them.
You start your morning reviewing service dashboards and alarms checking the health of the CX services your team owns across dedicated cloud partitions. After standup with your distributed team you dive into a design document for a new automation that will cut a manual region-launch task from hours to minutes.
Mid-morning you pair with a teammate to debug a latency spike in one of your APIstracing the issue across service boundaries identifying a misconfigured retry policy and pushing a fix through your CI/CD pipeline. After lunch you join a cross-team architecture review with engineers from another AWS service team providing input on how their changes will interact with your services in government partitions.
Later in the afternoon youre writing codemaybe building a new CloudWatch alarm integration extending an internal CLI tool or implementing a feature on your teams roadmap. You wrap up the day by updating your design doc based on feedback from a senior engineer and queuing up a code review for tomorrow.
About the team
Why AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
AWS Infrastructure Services (AIS)
AWS Infrastructure Services owns the design planning delivery and operation of all AWS global other words were the people who keep the cloud running. We support all AWS data centers and all of the servers storage networking power and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems with thousands of variables impacting the supply chain and were looking for talented people who want to help.
Inclusive Team Culture
Here at AWS its in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences including our Conversations on Race and Ethnicity (CORE) and AmazeCon conferences inspire us to never stop embracing our uniqueness.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve in the cloud.
Mentorship and Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledge-sharing mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.
- Bachelors degree or CSSLP (Certified Secure Software Lifecycle Professional)
- 3 years of non-internship professional software development experience
- 2 years of non-internship design or architecture (design patterns reliability and scaling) of new and existing systems experience
- Experience programming with at least one software programming language
- 3 years of full software development life cycle including coding standards code reviews source control management build processes testing and operations experience
- Bachelors degree in computer science or equivalent
- Knowledge of professional software engineering & best practices for full software development life cycle including coding standards software architectures code reviews source control management continuous deployments testing and operational excellence
- Current active TS/SCI US Government Security Clearance
- 3 years of full software development life cycle including coding standards code reviews source control management build processes testing and operations experience
- Knowledge of professional software engineering & best practices for full software development life cycle including coding standards software architectures code reviews source control management continuous deployments testing and operational excellence
- Current active US Government Security Clearance of TS/SCI with Polygraph
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at CO Denver - 143700.00 - 194400.00 USD annually
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