SAP NS2 DevOps Engineer (SAP Analytics Cloud)

We help the world run better
At SAP we keep it simple: you bring your best to us and well bring out the best in you. Were builders touching over 20 industries and 80% of global commerce and we need your unique talents to help shape whats next. The work is challenging but it matters. Youll find a place where you can be yourself prioritize your wellbeing and truly belong. Whats in it for you Constant learning skill growth great benefits and a team that wants you to grow and succeed.

COMPANY DESCRIPTION

SAP is the global market leader for business software and related services and SAP National Security Services Inc. (SAP NS2) is an independent wholly owned U.S. subsidiary offering SAP solutions with specialized levels of security and support to meet the requirements of U.S. national security and critical infrastructure customers.

This position requires access to customer data. Must be a U.S. citizen; SAP NS2 does not offer Visa sponsorships for this role. All internals must have managers approval to transfer.

Position Summary

We are seeking a DevOps Engineer to support and optimize our SAP Analytics Cloud (SAC) landscapes running in secure cloud environments. You will:

• Provision operate and automate SAC and related cloud services
• Build and maintain CI/CD pipelines and infrastructure-as-code
• Drive incident response root cause analysis and continuous improvement
• Partner closely with product development and platform teams to enhance our SAC services
• You will work in a diverse globally distributed team cross-train with other engineers and help evolve our DevOps practices for mission-critical customers

Key Responsibilities

SAC Operations & Reliability

• Provision monitor and operate SAP Analytics Cloud services and supporting components in secure cloud environments (e.g. AWS GovCloud)
• Perform upgrades to SAC core services to ensure systems remain secure stable and up to date with the latest features and patches
• Lead upgrades for SAC customer systems minimizing disruption and ensuring seamless integration with existing landscapes
• Troubleshoot and resolve issues affecting the SAC landscape including system outages performance degradation and integration failures
• Manage incident and change tickets working closely with internal and external stakeholders to ensure timely resolution and adherence to ITIL best practices
• Conduct root cause analysis for production issues and implement corrective and preventive actions

DevOps Automation & Tooling

• Design develop and implement automated tools and workflows to streamline SAC operations and increase overall efficiency
• Build and manage deployment pipelines (CI/CD) to promote changes from lower environments into production in a controlled and reliable manner
• Apply infrastructure and platform upgrades including vault infrastructure and HANA base image updates in line with organizational standards
• Automate infrastructure provisioning and configuration using infrastructure-as-code practices (e.g. Terraform Ansible)
• Implement and support monitoring and alerting solutions (e.g. CloudWatch and other monitoring tools) to ensure high availability and performance

Cloud & Infrastructure

• Manage cloud technologies and associated architectural styles including microservices containerization (e.g. Kubernetes/EKS) and serverless architectures where applicable
• Leverage AWS services (such as Route 53 EC2 S3 CloudWatch DynamoDB RDS IAM ACM KMS VPC) to support SAC and related NS2 cloud solutions
• Collaborate on the deployment and orchestration of services using tools like Helm and Terraform with secure configuration management through Vault integrations
• Ensure the integrity security and compliance of servers systems and data in a government cloud environment

Collaboration & Agile Delivery

• Partner with product development and platform teams to design enhance and harden SAC services
• Apply agile software delivery practices and industry-standard DevOps tools (e.g. Git Jenkins)
• Work independently on assigned sub-projects and contribute to team milestones with moderate to high complexity
• Document operational procedures runbooks and architectural diagrams to support knowledge sharing and operational excellence
• Participate in an on-call rotation with flexibility for weekend or after-hours work as needed

Required Qualifications

Technical Competencies

• Experience with Linux (e.g. SUSE) administration in a production environment
• Hands-on experience with Git and CI/CD tooling (e.g. Jenkins or similar)
• Experience building implementing and/or supporting monitoring tools for cloud-based services
• Solid understanding of cloud computing and databases including basic HANA or other relational database concepts
• Basic to intermediate understanding of:
  • Web services networking virtualization and internet protocols
  • SaaS multitenant application security fundamentals
  • Familiarity with infrastructure-as-code and automation tools (e.g. Terraform Ansible)

• Exposure to container orchestration and cloud-native architectures (e.g. Kubernetes AWS EKS)

Experience

• Target: 35 years of experience in DevOps Site Reliability Engineering or cloud operations preferably supporting SaaS or SAP workloads
• Demonstrated experience operating or supporting SAP Analytics Cloud SAP BTP or other SAP cloud solutions is highly preferred
• Prior experience in agile delivery environments and working with DevOps practices and toolsets.

Professional Skills

• Strong problem-solving and troubleshooting skills with a focus on operational excellence and continuous improvement
• Ability to multitask and handle various projects deadlines and changing priorities
• Clear concise communication skills (verbal and written) to convey technical concepts to both technical and non-technical stakeholders
• Strong interpersonal presentation and customer service skills
• Self-motivated with the ability to work independently and collaboratively in cross-functional teams.

Preferred / Desired Qualifications

• Experience with:
  • SAP Analytics Cloud and/or SAP Business Technology Platform (BTP)
  • AWS services: Route 53 EC2 S3 CloudWatch DynamoDB RDS IAM ACM KMS VPC
  • Jenkins Helm Terraform Ansible HashiCorp Vault
  • Troubleshooting IP networks and application stacks
• Familiarity with government cloud environments (e.g. AWS GovCloud) and related compliance requirements.
• Knowledge of modern SaaS platform concepts integration patterns and extensibility frameworks
• Relevant certifications (e.g. AWS Kubernetes SAP) are a plus

Education

• Bachelors degree in Computer Science Information Technology Engineering or a related technical field preferred or additional four (4) years of relevant experience can be substituted for a bachelors degree.

Work Environment & Other

• Position may require collaboration across multiple sites and time zones
• Ability to work in a secure government contracting environment
• U.S. Citizenship required; ability to obtain and maintain a security clearance may be required

Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software SAP has evolved to become a market leader in end-to-end business application software and related services for database analytics intelligent technologies and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide we are purpose-driven and future-focused with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries people or platforms we help ensure every challenge gets the solution it deserves. At SAP you can bring out your best.

We win with inclusion
SAPs culture of inclusion focus on health and well-being and flexible working models help ensure that everyone regardless of background feels included and can run at their best. At SAP we believe we are made stronger by the unique capabilities and qualities that each person brings to our company and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application please send an e-mail with your request to Recruiting Operations Team:

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age race religion national origin ethnicity age gender (including pregnancy childbirth et al) sexual orientation gender identity or expression protected veteran status or disability.

Compensation Range Transparency: SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAPs commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted annual combined range for this position is90000-198500USD.The actual amount to be offered to the successful candidatewill be within that range dependent upon the key aspects of each case which may include education skillsexperience scope ofthe role location etc. as determinedthrough theselection process. Any SAP variable incentive includes a targeted dollar amount and any actual payout amount is dependent on company and personal performance. Please reference this link for a summary of SAP benefits and eligibility requirements: SAP North America Benefits.

AI Usage in the Recruitment Process

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Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 454830 Work Area: Software-Development Operations Expected Travel: 0 - 10% Career Status: Professional Employment Type: Regular Full Time Additional Locations: #LI-Hybrid